World Elite® MasterCard
Terms & Conditions (APMEA)
- Make a reservation for a minimum, consecutive four-night stay by contacting the Citi Prestige Concierge, to book directly with Citi Prestige Concierge; and
- Fully pay for your stay with a Citi Prestige Card.
- Stays at the same hotel booked on one, or more than one, reservation.(For example, you book four nights at a hotel on one reservation for Monday, Tuesday, Wednesday and Thursday and book another night on Friday on another reservation, and then book four nights on another reservation for Saturday, Sunday, Monday and Tuesday. In this situation, you would only be eligible for one complimentary night for the 9 night stay at the same hotel).
- Stays at the same hotel property on two reservations that are fewer than 7 nights apart between the last night booked on the first reservation and the first night booked on the second reservation. (As an example, you book four nights at a first hotel property for Monday, Tuesday, Wednesday and Thursday and book another night at a second hotel property on Friday, and then book four nights at the first hotel property again for Saturday, Sunday, Monday and Tuesday. In this situation, you would only be eligible for one complimentary night for the first four nights booked at the first hotel property).
CITI PRESTIGE CARD BENEFIT TERMS AND CONDITIONS
(with changes effective 1 January 2017)
Your Citi Prestige® Card Program includes benefits provided by Citi® or certain third party service providers ("Service Provider"). With the Citi Prestige Card you are eligible for benefits provided through the MasterCard® World Elite® program. In order to make use of these benefits you must make the qualifying purchase with your Citi Prestige Card and your card account must be open and current.
We have the right to add, modify, or delete any Citi Prestige Card benefit, service, or feature at our discretion, at any time. Citi is not responsible for the products or services offered by other companies.
INTERNATIONAL COMPLIMENTARY NIGHT HOTELS AND RESORTS PROGRAM TERMS AND CONDITIONS
The primary cardholder will enjoy a complimentary night with no black-out dates, when you book a minimum of four consecutive nights at any hotel booked by Citi Prestige Concierge ("Citi Prestige Concierge", is operated by a third-party service provider). Bookings made through other methods such as, travel agents, websites or directly with a hotel will not qualify.
To receive your complimentary night (via a statement credit) you must:
For reservations made before 1 JANUARY 2017, you will receive one (1) complimentary night (room rate for the fourth night and applicable taxes only) for any consecutive four (4)-night hotel stay booked directly with Citi Prestige Concierge. Hotel imposed fees and incidental guest charges are the Cardmember's sole responsibility. The value of the complimentary night will be the actual rate, as provided by Citi Prestige Concierge, on that fourth (4th) night of the reservation, even if the rate is different from the rate on other nights.
For reservations made on or after 1 JANUARY 2017, you will receive a credit based on the average nightly rate of your first four (4)-night stay in the same hotel property. For the avoidance of any doubt, taxes (including of goods and services tax (GST), value added tax (VAT) or similar taxes) will not be credited. You still must book a minimum consecutive four (4)-night hotel stay directly with Citi Prestige Concierge. Hotel imposed fees and incidental guest charges are the Cardmember's sole responsibility.
Cardmembers will be charged the total cost of the full stay at checkout and will receive a credit to the credit card statement as set forth above. If the cardmember books a special "pre-paid" rate this may require upfront payment in full, at time of booking. Payment in full is defined as pre-payment for all consecutive nights.
All statement credits will be reflected on the Citi Prestige card statement as being a result of the Program and will appear within two billing periods following the month in which travel was completed; or in the case of promotional "pre-paid" that are paid in full as described above, rates the credit will be reflected within two billing periods following the date of payment in full of the "pre-paid" rate. Foreign exchange conversion rates may fluctuate resulting in slight differences in amount credited.
Only one complimentary night is eligible per each stay. A stay is a minimum of four consecutive nights booked at same hotel and does not include back-to back stays. For the purposes of these conditions, ‘Back-to-back’ include the following:
The benefit can only be used by the primary account cardholder.
Packaged rates, such as air and hotel, hotel and car rental do not qualify for this benefit.
Bookings made through other methods such as, travel agents, websites or directly with a hotel will not qualify.
Cancellations and Reversals
All cancellations must be done through the designated travel advisor. If the reservation is cancelled, any statement credit relative to the offer will be reversed, based upon the eligibility and satisfaction of the terms of the offer. Citi and MasterCard reserve the right to reverse a statement credit including, and without limitation, any refunds, returns, disputes, adjustments or fraudulent card activity.
Merchant and Merchants Offers
Neither Citi nor MasterCard will be liable for any loss or damage incurred as a result of any interaction between a Cardmember and a Merchant (a "Merchant" is a travel supplier) with respect to the Program. Except as set forth herein, all matters, including but not limited to delivery of goods and services, returns, and warranties are solely and strictly between Cardmember and the applicable Merchants, subject to applicable law. Cardmember acknowledges that Citi and MasterCard do not endorse or warrant the Merchants that are accessible through the Program, nor the Offers that they provide.
By consenting to the Terms, you agree that: (i) you represent only yourself here and no other person; (ii) that you are of the legal age of majority in order to enter into contracts or if you are entering into these Terms for a small business you are able to bind such entity; and (iii) you will provide accurate information to Citi and MasterCard, including, but not limited to, information required to register for the Program; and (iv) you will not use the Program for any purpose that is unlawful or prohibited by the Terms.
Customer Service and Contact Information
For any Program related questions contact the Citi Prestige hotline at the number located on the back of your Citi Prestige card.
INTERNATIONAL GOLF PROGRAM TERMS AND CONDITIONS
Citi Prestige invites you to play golf around the globe.
For reservations made before 1 JANUARY 2017, the primary cardmember will enjoy three (3) complimentary rounds at over 2,000 public and private golf courses in Asia, Latin America, USA, Europe, the Middle East and Africa.
With effect 1 JANUARY 2017, the three (3) complimentary rounds of golf will no longer be offered with your Citi Prestige Card for reservations.
To find a course and for additional information, please contact the Citi Prestige Concierge. You must use your Citi Prestige Card to reserve a complimentary round of golf.
WORLD ELITE MASTERCARD TERMS AND CONDITIONS
The World Elite benefits are brought to Citi Prestige by Mastercard. For more information and full terms and conditions click here.