Enjoy the highest level of service,
upgrade your travels, access
unforgettable experiences and be
rewarded every step of the way.
Your Relationship Bonus
Citi Prestige is a unique credit card that rewards your banking relationship. Earn an annual bonus on your Citi Rewards points at a rate that increases as your relationship grows with us.
After 12 months
*Transactions such as Cash Advance, GST or applicable fee & charges are not eligible in earning of Citi Rewards points. Click here for full list of transactions which are not eligible.
Citi Prestige Concierge
From travel and entertainment to everyday tasks such as organizing a delivery, our Citi Prestige Concierge is here to support your lifestyle at home or abroad.
Citi Prestige Priority Line
One call connects you to a Citiphone Executive. Available 24/7 and from almost anywhere in the world, they're ready to answer any request or question.
Travel the world with confidence knowing that as a Citi Prestige Cardmember, you'll receive the highest level of service everywhere you go. Whether you're lost in a foreign city, need to exchange money or access emergency cash, simply stop into any Citibank branch for help.
Citibank One Bill
This smart billing service combines all your household bills and charges them automatically to your Citi Prestige Card account every month.
Worldwide cash advances
With your customizable six-digit Personal Identification Number (PIN), you can use your Citi Prestige Card any time for instant cash advances from more than 500,000 MasterCard CIRRUS ATMs worldwide.
Overseas emergency services
If you lose your card while overseas, get it replaced within 24 hours. We can also provide you with emergency cash, subject to your available line of credit and cash advance limit.
Pay your Citi Prestige Card bill by mail, over the phone or online. You can even arrange to have payments automatically deducted from your bank account each month.Nine easy ways to pay:
1. Payment by Interbank GIRO
2. Payment via MEPS Shared ATM Network nationwide.
For more information, please visit www.citibank.com.my/meps
3. Payment by mail
4. 24-hour express payment machine (located at branches)
5. 24-hour Citibank ATM (located at branches)
6. Credit Card Cheque Payment Box (located at branches and selected Shell petrol kiosks)
7. Auto debit facility
8. 24-hour CitiPhone banking
9. Citiphone online transfer
Visit the Citibank Online website for more details.
Register at Citibank Online website to track your spending in real time, see your account balance, confirm payments and view your statement. You can also sign up for email alerts, so you'll know when your monthly statements are ready without having to log in.
One-hour card replacement
Take advantage of almost instant replacement of your lost, stolen or damaged card.
Exclusive City Guides
Explore the world in style with 33 city guides created exclusively for Citi Prestige by one of the world’s premier luxury travel publishers. Each guide tells you all you need to know and includes insider recommendations and itineraries for romance, style and gourmet breaks.
Use your Citi Prestige Card with confidence wherever you are in the world.
Personal and travel protection
Citi Prestige personal and travel protection benefits provide extensive cover for yourself, your belongings and your money when you're abroad. For the full list of benefits, please refer to the premium protection chapter.
Arrive on time and in style with the World Elite chauffeured car program which gives you the best available price at the time of booking* as well as a saving of 15% on International Limousine, Sixt Limousine Service and Vitesse.Certain terms, conditions and limitations apply. Please visit the Mastercard Terms & Conditions page for additional details.
Car rental membership
As a Citi Prestige cardmember, you’re eligible to enjoy World Elite® Car Rental Membership. You'll receive car rental benefits including discounts and loyalty programs of your choice including National, Avis and Sixt. You’ll avoid the hassle of waiting in lines, enjoy upgrades and earn free rentals faster.Certain terms, conditions and limitations apply. Please visit the MasterCard Terms & Conditions page for additional details.
Complimentary Ride Home from KLIA
The Citi Prestige experience takes you from the airport to your doorstep. Swipe your card overseas 3 times and present your sales slips along with your Citi Prestige card and boarding pass at the Citi-Airport Limo Priority Booth for a complimentary ride home from Kuala Lumpur International Airport.Certain terms, conditions and limitations apply. Please visit the Airport Limo Ride Home Terms & Conditions page for additional details.
Choose from a collection of World Elite luxury tours and vacations and private and bespoke travel experiences throughout the world. You'll receive the best available price at booking*, as well as savings of minimum USD $250 or up to 5% per person on luxury and custom-designed tours and USD$100 on escorted tours and independent vacations.Certain terms, conditions and limitations apply. Please visit the MasterCard Terms & Conditions page for additional details.
Step aboard some of the world's finest ships with 750 World Elite sea and river cruise sailings to choose from. You'll get the best available price at booking* as well as up to USD$500 in shipboard credits per stateroom on select sailings. Choose cruise providers in luxury, deluxe, premium and river categories, with unique discounts for each.Certain terms, conditions and limitations apply. Please visit the MasterCard Terms & Conditions page for additional details.
Airport assistance service
As a Citi Prestige Cardmember you can enjoy access to MasterCard Airport Concierge™ services at more than 450 airports worldwide. Every time you request this service, a dedicated “Meet and Greet” airport agent will escort you through arrivals, departures or connections. Also, at select airports, you may be expedited through security and/or immigration checkpoints. You will receive a 15% discount on these services.To book, call a Citi Prestige Concierge at (603) 2383 1010. Certain terms, conditions and limitations apply. Please visit theMasterCard Terms & Conditions page for additional details.
Fly in style with unparalleled service on World Elite private jets. As a Citi Prestige Cardmember, you'll get the best available price at time of booking* and save each time you fly – that's USD$500 per booking with Sentient Jet.Certain terms, conditions and limitations apply. Please visit the MasterCard Terms & Conditions page for additional details.
Unlimited airport lounge access
Citi Prestige gives you complimentary access to more than 800 airport lounges in cities around the world through Priority Pass™. No membership fees, no lounge pass fees – just present your Priority Pass membership card at the desk.Priority Pass membership & complimentary unlimited access is only for principal cardmembers. Fee for guest visit will be charged to the Citi Prestige principal cardmember account.Visit the Priority Pass site for more information.
International Complimentary Night Hotels and Resorts Program
Get a complimentary night at any hotel of your choice with a minimum 4-consecutive-night stay. There’s no limit to the number of times you can use this benefit, so go ahead and stay a little bit longer. Reservations must be made through the Citi Prestige Concierge.
Starwood Exclusive Privileges
As a Citi Prestige Cardmember, you can skip Preferred Guest® member status and head straight to Gold Preferred when you use your Citi Prestige card for your next stay at Starwood Hotels and Resorts anywhere in Asia Pacific. Starwood Gold Preferred members enjoy 50% more bonus Starpoints®, automatic room upgrades at check-in, 4pm late check-out and other exclusive privileges.Certain terms, conditions and limitations apply. Please visit the Starwood Gold Preferred upgrade page for additional details
1-for-1 Gold Class tickets
Immerse in the latest films with your loved ones over the weekends
at Golden Screen Cinemas, compliments of Citi Prestige.Valid until 31 March 2018 for purchases made online or over-the-counter. Applicable to advanced booking for screening on Saturday, Sundays and Public Holidays.
Only Valid with payment using Citi Prestige card for Gold Class seats with privileges.
Gold Class is only available at The Gardens Mall (GSC Signature), Pavillion Kuala Lumpur, and One Utama Shopping Centre.
Not valid for 3D movies or for any GSC on-going promotions.
Capped at a maximum of 2 complimentary tickets per card per day.
As a Citi Prestige Cardmember you'll have access to experiences all over the world, including VIP access to concerts, and cultural and sporting events.
Exclusive global partnerships give you access to special offers from luxury brands, concert tickets and events, as well as on global and regional shopping and dining experiences.
As a Citi Prestige Cardmember, you'll get an extended warranty on selected products purchased in Malaysia costing RM2,500 per item or less and not exceeding RM5,000 per occurrence, once the original manufacturer's warranty expires. The total coverage period will be the same as the original manufacturer's warranty, up to a maximum of 24 months.
Many items bought with your Citi Prestige Card are protected for 30 days against accidental loss or damage up to a maximum value of RM30,000 per item or RM75,000 per occurrence.
If you are dissatisfied with your purchase within 30 days and the retailer refuses to take the purchased item back, you can return it and be reimbursed with the purchase price up to RM1,500 per item or RM8,000 per occurrence.
Overseas personal accident
You and your supplementary cardmember(s) are covered for any personal accidents incurred while overseas for up to RM1,000,000 when you charge your travel ticket to your Citi Prestige Card. You will be covered for a maximum of 30 days.
Overseas medical expense
Covers you and supplementary cardmember(s) for any medical costs incurred while overseas, for up to RM50,000 when you charge your travel ticket to your Citi Prestige Card.
You will receive reimbursement of RM300 each day that you are hospitalized for up to a maximum of 30 days.
Flight delay reimbursement
If you're delayed more than four hours during travel booked with your Citi Prestige Card, you will be eligible for reimbursement for up to RM2,500 per trip.Individual: RM2,500
Aggregate of any one family: RM5,000
Trip cancellation coverage
Every trip you book using your Citi Prestige Card is covered for RM16,000 per trip or RM32,000 in aggregate per annum in the event that the trip is cancelled
Baggage loss reimbursement
Charge your overseas airfare to your Citi Prestige Card and you are automatically covered for up to RM12,000 if your luggage is lost or undelivered within 24 hours.
Baggage delay reimbursement
If your checked bags are misdirected or delayed for more than six hours during air travel booked entirely with your Citi Prestige Card, you may be eligible to receive up to RM2,500 compensation.
Baggage damage reimbursement
If your checked bags are damaged during air travel booked entirely with your Citi Prestige Card, you may be eligible to receive up to RM500 in compensation.For overseas/inbound trips arrived back to Malaysia:
Individual: RM500 Aggregate of any one family: RM1,000
In the event of injury or sickness requiring emergency medical evacuation, you're covered for up to RM75,000 when you charge the full travel fares to your your Citi Prestige Card
As a Citi Prestige Card member, you are reimbursed for up to RM500 for loss of wallet due to snatch theft or robbery.
Home away contents protection
If your home is burgled while you're away, you are eligible to be reimbursed for up to the sum insured for a maximum of RM15,000 per year and limited to RM7,500 per item.
Rental vehicle excess
Safeguard your liability in the case of damages to your hire car. While car hire agreements typically offer some level of insurance for your rental, excess cover can give you better peace of mind. As a Citibank Prestige member, you'll get further coverage of up to RM2,000.
In the event that you suffer an injury or sickness while overseas and require care, you'll be reimbursed for up to RM5,000 for your caregiver's accommodation, communication, travel and meal expenses.
Click here to view the full complimentary insurance benefits for your Citi Prestige credit card. For enquiries and claims, please contact Chubb Insurance Malaysia Berhad at 1800-88-2393. For travel assistance and medical emergency while in overseas, please contact Chubb Assistance (reverse charge call) at 03-76283703.