PAYMENT & TRANSFER

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A simpler way to make payments and transfers

Enjoy a suite of flexible payment options, so that you don’t miss out in life! You can now perform payments & transfers easily through Citi Mobile® App and Citibank Online.

For information on Foreign Exchange Rules, click here.

Fund Transfer

Transfer funds locally and overseas from the comfort of your home, with a simple and secure hassle-free process. Security is ensured, as all online transactions require a One-Time PIN (OTP) which is sent to your mobile. For greater peace of mind, you'll also receive a confirmation alert after the transfers are executed.

Benefits
  • Economical

    Enjoy low Interbank GIRO transfer fees of only RM0.10 for each transfer.

    Note: This will be waived (effective 24th March 2015) until further notice.

  • Convenience

    Schedule future dated and recurring transfers for your convenience.

  • Safe & Secure

    A One-Time PIN (OTP) will be sent to your mobile for all online transactions, which you will be required to enter to proceed.

Features
  • Local Transfer

    Instant funds transfer between your own or other Citibank Malaysia account.

  • Global Transfer

    Instant funds transfer between Citibank Malaysia account and Citibank account abroad. Learn more

  • Interbank GIRO

    Inward transfer gives you convenience and better security as you do not need to perform physical withdrawal of funds from participating banks within the Interbank GIRO network. All you need is either a savings or checking account to transfer your funds.

    Crediting Time & Refund Time for IBG transaction made at Internet Banking and Over-the-counter (OTC)
    Payment initiated by Customers *Funds Received by Beneficiaries *Refund for
    Unsuccessful
    Transactions
    Business days

    (Mon-Fri)
    Before 5:00 am Same business day By 11:00 am By 5:00 pm
    5:01 am to 8:00 am By 2:00 pm By 8:20 pm
    8:01 am to 11:00 am By 5:00 pm By 11:00 pm
    11:01 am to 2:00 pm By 8:20 pm By 11:00 am, next
    business day
    2:01 pm to 5:00 pm By 11:00 pm
    After 5:00 pm Next business day By 11:00 am By 5:00 pm
    Non-Business days (Saturday, Sunday and Federal Territory Public Holidays) Next business day By 11:00 am By 5:00 pm
    * Under normal circumstances
    • No minimum transaction amount for Interbank GIRO transfer.
    • Daily combined limit for Interbank GIRO transfer via OTC is RM1,000,000.
    • Daily combined limit for fund transfers via Citibank Online Banking, Citibank Mobile Banking, CitiPhone banking and MEPS ATM is RM 50,000 for Citigold and Citibanking customers.
    • Actual crediting time is subject to the individual Corresponding Bank's daily cut-off time.
  • Direct Debit

    A free and convenient solution, Direct Debit allows you to automatically debit your funds from other local banks to your local Citibank checking or savings account, and is especially useful for recurring transactions. Learn more.

  • Instant Transfer

    You can now transfer funds from one account to another in real time, with no waiting period via Citibank Online!

Requirements

A Citibank savings or checking account with Citibank Debit and ATM Card Pin number.

If you do not have your PIN, please call our CitiPhone Banking:

Kuala Lumpur 603-2383 0000 603-2383 0000
Penang 604-296 0000 604-296 0000
Johor Bahru 607-268 0000 607-268 0000
Sabah & Sarawak 1-800-82-1010 1-800-82-1010

For Citibank Account Terms and Conditions, click here.

JOMPAY
Jompay
TERMS AND CONDITIONS     FAQ     DEMO VIDEO




Please visit www.jompay.com for more information.

TRANSACTION SIGNING

For enhanced online banking security, you will now need to authenticate any payments or transfers of RM10,000 and above on Citibank Online and Citi Mobile®.

To authenticate payments and transfers, you will need to download the Citi Mobile® app and enable Citi Mobile® Token, taking note of the following important information below:

  • Your personal 6 Digit Unlock Code to activate Citi Mobile® Token

  • 10 digit Authorization Key from Citibank Online

  • 8 digit Confirmation Code from Citi Mobile®

How to Use
On Citibank Online

On Citibank Online

Once you’ve entered your transaction details, click on MAKE THIS PAYMENT and you will be directed to the Transaction Signing Screen.

On Citibank Online

On Citibank Online

You will see a 10-digit Authorization Key which is to be entered into your Citi Mobile® Token on the Citi Mobile® app.

On Citi Mobile® app

On Citi Mobile® app

Tap on GENERATE ONE-TIME-PIN (OTP) on the Citi Mobile® app Sign On Screen.

Note: If you do not have Citi Mobile® Token enabled, tap on “Enable Citi Mobile® Token” and follow the steps required.

On Citi Mobile® app

On Citi Mobile® app

Enter your Citi Mobile® Token 6-digit Unlock Code.

On Citi Mobile® app

On Citi Mobile® app

Enter the 10-digit Authorization Key which you have obtained from Citibank Online into the “Have an Authorization Key” field and tap on GENERATE to receive your 8-digit Confirmation Code.

On Citi Mobile® app

On Citi Mobile® app

The 8-digit Confirmation Code will be generated which is to be entered into Citibank Online.

Note: Please do not click “DONE” if you have not entered your Confirmation Code into Citibank Online.

On Citibank Online

On Citibank Online

Enter the 8-digit Confirmation Code retrieved from Citi Mobile® app and click CONTINUE.

On Citi Mobile® app

On Citibank Online

Your transaction is now complete!

MOBILE TOKEN

With Citi Mobile® Token feature on your Citi Mobile® app, you can now authenticate all your online banking transactions securely, easily and instantly. You no longer have to wait for a One-Time-PIN (OTP) via SMS.

How to use Citi Mobile® Token to generate One-Time-PIN (OTP) on the Citi Mobile® app
On Citi Mobile® app

On Citi Mobile® app

Select your intended transaction on the Citi Mobile® App.

On Citi Mobile® app

On Citi Mobile® app

Enter your 6-digits Unlock Code to automatically generate a One-Time-PIN (OTP).

On Citi Mobile® app

On Citi Mobile® app

The One-Time-PIN (OTP) will be generated and authenticated instantly without you having to key it in.

How to use Citi Mobile® Token to generate One-Time-PIN (OTP) on the Citibank Online
On Citibank Online

On Citibank Online

When prompted for One-Time-PIN (OTP) Authentication, select "Use OTP generated from your Citi Mobile® app" and follow the steps below.

On Citi Mobile® app

On Citi Mobile® app

Click on "Generate a One-Time-PIN (OTP)" on the Citi Mobile® app login screen.

On Citi Mobile® app

On Citi Mobile® app

Enter your 6-digits Unlock Code to automatically generate a One-Time-PIN (OTP) when prompted.

On Citi Mobile® app

On Citi Mobile® app

One-Time-PIN (OTP) will be generated instantly.

On Citibank Online

On Citibank Online

Key in the unique One-Time-PIN (OTP) that was generated in the "ENTER OTP" slot to proceed with your transation.

DUITNOW

DuitNow allows you to send funds instantly and securely to account numbers and DuitNow IDs such as mobile numbers, NRIC numbers, passport number or business registration numbers. Each individual’s DuitNow ID is linked to their respective bank account. Sending and receiving funds can be done conveniently via DuitNow IDs - without the need to remember account numbers. Register your DuitNow ID today by following the simple steps below.

Benefits of DuitNow
  • 1

    No more hassle remembering account numbers

  • 2

    A mobile number is all you need

  • 3

    Make and receive payments instantly

  • 4

    Secure and safe

  • 5

    Complimentary for all

How to Register
  • step 1

    Log on to Citi Mobile or Citibank Online. If you are on Citibank Online, proceed to the Payment and Transfer page.

  • step 2

    Select DUITNOW from the menu, then click on Manage DuitNow ID.

  • step 3

    Choose an ID type from the displayed list, then click on Register.

  • step 4

    Choose which Citibank account you want to link your DuitNow ID to.

  • step 5

    Click Confirm.

Click here for a step-by-step guide on setting up your DuitNow ID.

FAQ
  • What is DuitNow?

    DuitNow allows customers to send and receive funds instantly and securely to account numbers or DuitNow IDs such as mobile numbers, NRIC numbers or business registration numbers. Each individual’s DuitNow ID is linked to their respective bank account. DuitNow transactions can be performed on both Citi Mobile and Citibank Online. This is an initiative by PayNet, Malaysia’s national payment systems operator, to transform the payment landscape in Malaysia for enhanced convenience.

  • What should I do if I would like to register for DuitNow with Citibank, but have been pre-registered by another bank?

    If you have been pre-registered for DuitNow with a different bank, simply register your DuitNow ID with Citibank to switch over. This can be done via Citi Mobile or Citibank Online once DuitNow is available.

    Alternatively, if your mobile number had been pre-registered with a different bank, you may also choose to register for DuitNow with Citibank using your NRIC.

  • Do I need to register to use DuitNow?

    Registration is not required to send funds via DuitNow. However, if you would like to receive funds via a DuitNow ID, you will need to register via Citi Mobile or Citibank Online.

  • What is a DuitNow ID?

    DuitNow IDs are the registered IDs linked to your bank account. The registered IDs can be your mobile number, NRIC number or passport number.

  • How many DuitNow IDs can I register for?

    You can register for multiple DuitNow IDs. However, each ID that you will use to register for DuitNow, such as your mobile number, NRIC number or passport number, can be linked to one account only.

  • Which Citibank accounts can I link my DuitNow ID to?

    DuitNow IDs can only be linked to checking accounts and savings accounts.

  • Can I link two DuitNow IDs (such as mobile number and NRIC number) to the same account?

    Yes, you may link two DuitNow IDs to the same account.

  • Can I link two DuitNow IDs (such as mobile number and NRIC number) to two different accounts within Citibank?

    Yes, you may link two DuitNow IDs to two different accounts within Citibank. For example, you have one current account and one savings account in Citibank. You can link your mobile number to your current account and NRIC to your savings account.

  • Can I link two DuitNow IDs (such as mobile number and NRIC number) to two different accounts in two different banks?

    Yes, you may link two DuitNow IDs to two different accounts in two different banks. For example, you have one account in Citibank and one account in Bank Alpha. You can link your mobile number to your account in Citibank and NRIC to your account in Bank Alpha.

  • Can I change the account that was linked to a DuitNow ID?

    Yes, you can change the account linked to a DuitNow ID through Citi Mobile or Citibank Online once DuitNow is available.

  • Are there any fees or charges to use DuitNow?

    DuitNow is complimentary to all Citibank’s customers.

  • Is there a limit on DuitNow transfers?

    The transfer limit for DuitNow is RM50,000. However, this is a shared limit across all fund transfer services via Citi Mobile, Citibank Online, CitiPhone and MEPS ATM.

If you have registered, click here for a step-by-step guide on transferring fund using DuitNow.

LEARN MORE     REGISTER NOW

For DuitNow participating banks (via account number), click here.

For DuitNow Terms & Conditions, click here.

For DuitNow QR Terms & Conditions, click here.

For National Addressing Database Terms & Conditions, click here.

QR PAYMENT

Enjoy the convenience of making payments, at your fingertips. With QR Payment, you can now securely and instantly pay for your goods and services, receive, and send funds just by scanning QR codes using Citi Mobile® App.

All you have to do is select your choice of account, scan the merchant/recipient QR code, and confirm the payment. It's that easy!

Scan with QR

Just scan the merchant’s QR code to make a payment. You can select the source of payment to be via Citi Credit Card or banking accounts.


Receive with QR

This is a Person-to-Person (P2P) transfer function where the you as the Recipient will generate the QR code and present it to the Sender to scan and perform the funds transfer. This function is available and operates between a Citi banking account and other Participant Banks.


How to Register for DuitNow QR
Mobile screen

Step 1

Login to Citi Mobile® App, and select 'Payments'

Mobile screen

Step 2

Select 'QR Payment' and complete required authentication

Mobile screen

Step 3

Enable DuitNow QR

Mobile screen

Step 4

Read and understand the available Terms & Conditions, then select 'Yes' to confirm

Mobile screen

Step 5

Allow permission to access camera

How to use Scan with QR
Mobile scan

Step 1

Login to Citi Mobile® App, and select 'Payments'

Mobile scan

Step 2

Select 'QR Payment' and complete required authentication

Mobile scan

Step 3

Select 'Scan' tab to scan the Merchant's / Recipient's QR code

Mobile scan

Step 4

Select your choice of payment account (credit cards, savings or current account) and amount

Mobile scan

Step 5

Confirm payment amount and details

Mobile scan

Step 6

Payment confirmation

How to use Receive with QR

Step 1

Login to Citi Mobile® App, and select 'Payments'

Step 2

Select 'QR Payment' and complete required authentication

Step 3

Select 'Receive' tab

Step 4

Select your choice of account to receive the funds (savings or current account)

Step 5

Present the generated QR code for sender to scan

FAQ
About QR Payment

What is QR Payment (also known as DuitNow QR)?

QR Payment is a convenient and secured cashless payment solution that enables customers to make payments to merchants as well as transfer or receive funds to/from your friends and family, by scanning a two-dimensional quick-response (QR) code.



Where can I use QR Payment?

You can use QR Payment at all participating local merchants. Look out for a “DuitNow QR” logo or code standee at participating merchant outlets upon making payment.


You can also receive or make payments to another person who is able to generate or scan a QR Payment code on any Participating Bank’s mobile app.


Visit https://www.duitnow.my/index.html for the full list of DuitNow participants.



What can I do with QR Payment?


Make QR Payments to merchants by:

  • Scanning the merchants’ QR Payment code using your Citi Mobile® app
  • Using your Citibank Current or Savings account and/or Credit Card as a source of funds

Perform Person-to-Person fund transfers by:

  • Scanning the recipient’ QR Payment code generated from participating banks mobile apps, using your Citi Mobile® app to allow for outgoing fund transfers
  • Generating and presenting a QR Payment code from your Citi Mobile® app to the sender to allow for receipt of incoming fund transfers
  • Using your Citibank Current or Savings account as a source of funds


What is the difference between a Merchant and a Recipient/Person?

  • A merchant is able to accept QR payments using credit cards, Current or Savings account as source of funds, either by scanning or generating a QR Payment code.

  • A recipient/person is able to receive and transfer funds via QR payments between Participant Banks.


Who can use QR Payment?

All Citi customers who are registered Citibank Mobile banking users with a valid Current or Savings account and/or a Credit Card account are able to use QR Payment services via the Citi Mobile® app on their smartphones. For first time users, you will need to enable the QR Payment feature via Citi Mobile® app.


What are the functions available with QR Payment?

There are 2 types of functions available:

  • Scan with QR

  • This is a merchant-presented QR code, where you are required to scan the merchant’s QR code using your Citi Mobile App in order to make a payment. Scan QR supports both static and dynamic QR codes to perform payment. You may select the source of funds to make payment whether it be from your Citi credit card account or banking account.

  • Receive with QR

  • This is a Person-to-Person (P2P) transfer function where the Recipient will generate the QR code and present it to the Sender to scan and perform the funds transfer. This function is available and operates between a Citi banking account and other Participant Banks.

    What are the types of QR codes available for scanning?

    There are two types of QR codes:

    • Static QR code: It has the merchant’s/recipient’s account details. You must enter the transaction amount after scanning the QR code.

    • Dynamic QR code: It is a unique QR code with the merchant’s/recipient account details and your transaction amount embedded in it. You can just scan the QR code without entering the purchase amount.

How do I access QR Payment?

Do I need to register to use QR Payment? / Why am I unable to scan my QR Payment code?

For first time users, please activate the service by performing one-time setup of your QR Payment service via Citi Mobile® App to enable QR Payment services. QR Payment covers payments made to merchants and Person-to-Person fund transfers, among other services available.


Note: Kindly ensure that you have installed the latest version of the Citi Mobile® app to enjoy these services.



What do I need to access QR Payment?

You will require the following in order to access QR Payment:


  • You have downloaded and installed Citi Mobile® app on your mobile device

  • Your mobile device must not be jailbroken or rooted

  • A WiFi/Mobile Internet connection

  • For the best mobile banking experience, we recommend that you update the Citi Mobile® app and your mobile device operating system regularly

  • For Scan with QR, you will need to enable a working mobile phone camera to scan QR Payment codes



How do I set up QR Payment for the first time?

  1. i. Login to Citi Mobile® App, and select 'Payments'
  2. ii. Select 'QR Payment' and complete required authentication
  3. iii. Enable DuitNow QR
  4. iv. Select 'Yes' to confirm
  5. v. Allow permission to access camera

How do I scan the Merchant’s/Recipient’s QR Code to make a Payment?

  1. i. Login to Citi Mobile® App, and select 'Payments'
  2. ii. Select 'QR Payment' and complete required authentication
  3. iii. Select 'Scan' tab to scan the Merchant's / Recipient's QR code
  4. iv. Select your choice of payment account (credit cards, savings or current account) and amount
  5. v. Confirm payment amount and details

How do I generate and present my QR Code to Senders to receive payment?

  1. i. Login to Citi Mobile® App, and select 'Payments'
  2. ii. Select 'QR Payment' and complete required authentication
  3. iii. Select 'Receive' tab
  4. iv. Select your choice of payment account (savings or current account)
  5. v. Present the generated QR code for sender to scan
What do I need to know about QR Payment?

Are there any fees or charges for using QR Payment?

There are no additional fees or charges for using QR Payment services.



Can I use the QR Payment service for overseas transactions?

The QR Payment service is only for local currency Malaysian Ringgit (MYR) transactions within Malaysia.



Is there a limit for QR Payment transactions?

Yes, there are transaction limits based on the source of funds selected.

  • For Current or Savings account as a source of funds:

    • The maximum transaction amount for Current/ Savings account funds will be based on your daily combined transfer limit (calculated across all unmanned channels) of up to RM50, 000.

  • For credit cards as a source of funds:

    • The cumulative credit limit allowable will be based on the available credit limit of the selected credit account.


  • Please note that for security reasons, all QR Payment made will require authentication via Citi Mobile Token or OTP.



    Do I get Reward Points/Cash Rebates for QR payment purchases?

    Purchases via QR Payment will not qualify for any earnings of Citi Rewards Points, Miles and/or Cash Back.

    How do I check my QR Payment status?

    How long will it take to process QR Payment transactions?

    QR Payment payments/transfers will be processed immediately.



    How can I check my QR payment status/know if my QR payment was successful?

    After you have made the QR payment, you will receive a notification via SMS, e-mail or push notification depending on your default selection of communication channels. Alternatively, you may view the transactions in your account history.



    I have received a successful notification for my QR payment, but the merchant/recipient has claimed that they did not receive the payment. What can I do?

    Please show the successful notification to the merchant for QR payment confirmation. The merchant should also check his/her own transaction history to confirm if the payment has been made.



    Why is my QR payment unsuccessful?

    Your payment may be declined due to these reasons:

    • Insufficient available balance/credit limit in your account

    • Poor internet connectivity

    • Merchant’s QR Payment service availability

    • Account status at point of purchase


    What do I do if the amount transferred for QR Payments was wrong due to either the merchant’s or my mistake?

    Kindly settle the dispute with the merchant directly. Any settlement of discrepancies shall be between you and the merchant. If there is a need for further investigation, kindly contact Citiphone at 03-2383 0000 to report this matter within 60 days from the date of transaction for us to facilitate the dispute settlement between you and the merchant.



    What happens if the amount transferred for Person-to-Person fund transfers via QR Payments was wrong due to either the sender/recipient or my mistake?

    Kindly settle the dispute with each other directly. Any settlement of discrepancies shall be between you and the sender/recipient. If there is a need for further investigation, kindly contact Citiphone at 03-2383 0000 to report this matter.



    What happens after I raise erroneous payments/transactions for further investigation?

    If You have made an Erroneous Transaction, You may request in writing for recovery of the funds within ten (10) Business Days from the date the Erroneous Transaction was made and we will work with the affected Merchant or Recipient’s bank to return the said funds to You within seven (7) Business Days provided the following conditions are met:

    • The funds were actually wrongly credited into the affected Merchant or Recipient’s Account;

    • If funds have been wrongly credited, whether the balances in the affected Merchant or Recipient’s Account is sufficient to cover the funds recovery amount;

    • If the balances are sufficient to cover the recovery amount, the erroneously credited funds may be recoverable; and

    • If the balances are not sufficient to cover the recovery amount, the erroneously credited funds may not be fully recoverable.

    Please note that this process is subject to changes from DuitNow QR operator (Payments Network Malaysia Sdn Bhd.) from time to time, with adequate prior notice.

    How do I safeguard my QR Payment?

    What are the security features in place?

    • You must be a registered Citibank Mobile banking user before you are able to use the QR payment services offered.

    • You must have a valid Current or Savings account and/or a Credit Card account to use the QR Payment services.

    • For all QR Payment payments made, you are required to perform verification via Citi Mobile Token.

    You can safeguard unauthorized use of your QR Payment as well by following these simple guidelines:

    • Ensure your device is password protected

    • Do not leave your device unattended

    • Never share your Citi Mobile® app Username, password and Citi Mobile Token with anyone

    • Regularly check your account activity for any suspicious or unauthorised transactions


    How do I protect myself from QRishing scams?

    Apart from phishing or scams via e-mails and SMS, QRishing or QR Code Scam is another form of Phishing, using QR (Quick Response) codes. It is a method that fraudsters use to trick users into scanning a fake QR code that’s disguised as genuine, but instead redirects customers to:

    • a fake website

    • a different person’s/merchant’s account

    • download a malware

    Few tips to protect yourself from QRishing scams:

    • Before scanning a QR code, observe the collateral for any signs of tampering such as a sticker placed over the original QR code printed in newspapers, posters, magazines, pamphlet etc.

    • When you scan a QR code for payment, ensure the correct/genuine merchant’s/recipient’s name is displayed before proceeding.

    • Do not enter your personal information or account details after scanning a QR code if it redirects you to a fake or different website.

    • Install security applications on your mobile device, such as anti-virus, anti-malware or any other security applications that checks the websites you visit for malicious content.


    How do I ensure my QR Payment transactions are correct?

    In efforts to ensure your QR Payment transactions are accurate, for every transaction we encourage you to:

    • Check the source of funds selected

    • Check the displayed amount to be paid

    • Check the merchant’s details (business name) before proceeding with the transaction



    If my mobile phone is lost/ stolen, will my online banking account be accessed easily by fraudsters?

    No. Additional layers of protection such as your Biometrics (Face ID®/ Touch ID®/Android Fingerprint) or Password authentication is required before successful login to your bank account. These measures are in place to safeguard you against fraudsters.

    For DuitNow QR Terms & Conditions click here.

    DIRECT DEBIT

    Manage your transactions via Direct Debit

    Direct Debit is a convenient, efficient and the cost effective interbank collection service to make recurring payments. It enables automated payments directly:

    • From your credit card to Billers (Inward Direct Debit)

    • From other banks (account opened in Malaysia) to your local Citi credit card (Outward Direct Debit)


    BENEFITS

    Savings

    • Absolutely no cost to customer

    Convenience

    • Automatic service that allows easy settlement and payment of monthly or recurring transactions.

    • Register and you are all set for your monthly transaction needs.

    ELIGIBLE CARD TYPE AND BANKS

    Direct Debit facility is applicable for all card except Citi Business Signature Card, Citi Travel Accounts and CitiBusiness Gold Card (Business underwriting).

    For participating banks please refer here

    REGISTRATION METHOD

    To register for Direct Debit service, please follow the steps below:-

    1. Reach out to the Billers for Inward Direct Debit service or the participating banks for Outward Direct Debit service. Example scenarios as below:

      • Inward Direct Debit (i.e. payment to Billers) – Recurring payment from your Citi Credit Card to TNB, Astro, etc.
      • Outward Direct Debit (i.e. payment to Citi credit card from your other bank accounts opened in Malaysia),– Recurring payment to your Citi Credit Card from your Maybank Savings Account, CIMB Savings Account, etc.
    2. Fill up the Direct Debit Authorization Form (DDA Form), and

    3. Submit to billers or participating banks


    You will then be notified via SMS on the status of your registration.

    For Inward Direct Debit, biller may also register to the Direct Debit service on behalf of customer, who had registered for a recurring payment/ auto-billing services with biller prior. However, please note that there will be no notification/ alert sent to customer for this method of registration.

    FAQ
    • What is Direct Debit?

      Direct Debit is an alternative payment method for customers where it allow customers to make credit card payment and bill payment to the merchants on recurring basis.

    • Which is the card that eligible for Direct Debit services?

      All Citi Credit Card except for Citi Business Signature Card, Citi Travel Accounts and CitiBusiness Gold Card (Business underwriting).

    • Is there a fee charged by Citi for this service?

      There is no charges for this service.

    • What is the transaction limit for Direct Debit?

      There is no transaction limit for Direct Debit and it subject to customer’s available credit limit.

    • Do I need to sign-up for Direct Debit?

      Yes, for the registration process, you may refer to “Registration Method”.

    • What if I want to make changes to existing Direct Debit arrangement?

      You need to complete and submit a new Direct Debit Authorisation Form (DDA Form) which is available from your Biller. On the form, you will find the ‘Type of Application’ field; and you need to choose ‘Maintenance’.

    • What if I want to cancel my Direct Debit arrangement?

      You need to complete and submit a new Direct Debit Authorisation Form (DDA Form) which is available from your Biller. On the form, you will find the ‘Type of Application’ field; and you need to choose ‘Termination’.

    • Will I be notified on the status of my Direct Debit registration and transaction?

      Yes. Notification on registration and transaction status made via Citi Credit Card will be sent to your Citi registered mobile number and/ or email.

    • What should I do if my Direct Debit registration is failed?

      You are required to check with your Biller for more information.

    • Do I need to re-register if there is change in my Citi Credit Card number?

      Yes, a new registration is required.

    • Where can I view my registered Direct Debit?

      You can view the registered Direct Debit under “View Scheduled Transaction” section via post login Citi Mobile App and/ or Citibank Online.

    • Where can I view my Direct Debit payment?

      Direct Debit payment will be reflected on your credit card statement and you can view it via post login Citi Mobile App and/ or Citibank Online.

    For Direct Debit Terms & Conditions, click here.