CITIBANK MALAYSIA
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Points Exchange Points Exchange

Points Exchange

Instantly exchange BIG Points with your Citi Rewards points or PremierMiles directly on the AirAsia BIG Loyalty Mobile App.

With more BIG Points for your next adventure, save on cash for your next trip by redeeming flights, allowing you to take your travel choices further!

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Follow these simple steps:

step-1

Enrol your eligible Citi credit card to your BIG membership account on the BIG Loyalty Mobile App.

step-2

Confirm the amount of points or miles to be exchanged to BIG Points under BIG Xchange.

step-3

Upon successful redemption, BIG points will be credited instantly to your BIG membership account.

For the full Terms and Conditions, click here.

BIG Xchange is the first airlines points exchange platform on AirAsia BIG Loyalty Mobile App which allows BIG Members to convert their Citi Rewards points or PremierMiles to BIG Points.

No. It is only eligible for the following credit card:-

  • Citi Prestige Credit Card.
  • Citi PremierMiles Visa Card;
  • Citi PremierMiles American Express® Card;
  • Citi Rewards Visa and/or Mastercard Card;
  • Citi Rewards Platinum Visa and/or Mastercard Card;
  • Citi Gold Visa and/or Mastercard Card;
  • Citi Clear Visa and/or Mastercard Card;
  • Citi Choice Visa and/or Mastercard Card;
  • Citi Silver Visa and/or Mastercard Card; and
  • Citi CitiBusiness Visa Card (Personal underwriting)

It is not eligible for the following credit card:-

  • Shell Citi Gold Card
  • Citi Cash Back Platinum Card
  • Citi Business Platinum Card
  • Citi Business Signature card
  • Citi Travel Account
  • Citi Simplicity+
  • Citibank Debit or ATM Card
You must first enrol your eligible credit card for the BIG Xchange service in AirAsia BIG Loyalty Mobile App. This is a one (1) time enrolment required for each eligible credit card.
If you have multiple eligible credit cards, you need to enrol the respective credit card that you wish to exchange the points/miles of the credit cards to BIG Points. You can enrol multiple eligible credit cards to one (1) BIG membership account. However, you cannot enrol one (1) eligible credit card to multiple BIG membership accounts. For example, if you have a Citi Clear Card, you can only enrol the Clear Card to BIG membership A and not BIG membership B.

No, as all points / miles collected by supplementary credit card will be credited into the card account of the principal cardmember. Only principal cardmembers may enrol and convert their points/miles to BIG Points.

Upon a successful points exchange, on the same day of the exchange:-
  • Your points/miles will be deducted from your Card account; and
  • the equivalent BIG Points will be credited into your BIG membership account which you had enrolled your eligible Citi credit card to.
The minimum points/miles to be exchanged is 500 BIG Points and BIG Points can only be redeemed in increments of 500 (i.e. 500, 1,000, 1,500, etc.).
You may check your AirAsia BIG Loyalty app and should there be no changes in the amount, please email askbig.loyalty@airasiabig.com.
A submitted request for the Points Exchange is final and cannot be changed, cancelled or refunded.
You are NOT allowed to combine your points/miles from multiple enrolled credit card(s) to exchange to BIG Points. Each conversion request is limited to points/miles from one card.
You may check your points/miles balance via your credit card monthly statement or if you are logged in to the Citi ThankYou Rewards website at www.citibank.com.my/thankyou your points/miles are displayed below your name at the top right hand corner of the website.
Please check the status of your credit card. If your credit card account is not in good standing, or has been closed, cancelled or terminated whether by you or by Citi, you will not be able to redeem your available points/miles