CITIBANK MALAYSIA
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Points Exchange Points Exchange

Points Exchange

Instantly exchange airasia points with your Citi Rewards points or PremierMiles directly on the airasia Super App.

With more airasia points, save on cash for your next trip by redeeming flights, hotel stays and travel activities. You can also use airasia points to pay for food, groceries, shop and more!

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Follow these simple steps:

step-1

Enrol your eligible Citi credit card to your airasia membership account on the airasia Super App.

step-2

Confirm the amount of points or miles to be exchanged to airasia points under airasia xchange.

step-3

Upon successful redemption, airasia points will be credited instantly to your airasia membership account.

For the full Terms and Conditions, click here.

airasia xchange is the first airlines points exchange platform on airasia Super App which allows airasia members to convert their Citi Rewards points or PremierMiles to airasia points.

No. It is only eligible for the following credit cards:-

  • Citi Prestige Card;
  • Citi PremierMiles Card;
  • Citi Rewards Card;
  • Citi Rewards Platinum Card;
  • Citi Gold Card;
  • Citi Clear Card;
  • Citi Choice Card; and
  • Citi Silver Card.

It is not eligible for the following credit cards:-

  • Citi Cash Back Platinum Card;
  • Citi Business Platinum Card;
  • Citi Business Signature Card;
  • Citi Travel Account;
  • Citi Simplicity+;
  • Citibank Debit or ATM Card; and
  • Lazada Citi Platinum Card.
You must first enrol your eligible credit card for the airasia xchange service in airasia Super App. This is a one (1) time enrolment required for each eligible credit card.
If you have multiple eligible credit cards, you need to enrol the respective credit card that you wish to exchange the points/miles of the credit cards to airasia points. You can enrol multiple eligible credit cards to one (1) airasia membership account. However, you cannot enrol one (1) eligible credit card to multiple airasia membership accounts. For example, if you have a Citi Clear Card, you can only enrol the Clear Card to airasia membership A and not airasia membership B.

No, as all points/miles collected by supplementary credit card will be credited into the card account of the principal cardmember. Only principal cardmember may enroll and convert their points/miles to airasia points.

Upon a successful points exchange, on the same day of the exchange:-
  • Your points/miles will be deducted instantly from your Card account; and
  • the equivalent airasia points will be credited into your airasia membership account which you had enrolled your eligible Citi credit card to.
The minimum points/miles to be exchanged is 500 airasia points and airasia points can only be redeemed in increments of 500 (i.e. 500, 1,000, 1,500, etc.).
You may check your airasia points balance in the airasia Super App and should there be no changes in the amount, please email askbig.loyalty@airasiabig.com.
A submitted request for the Points Exchange is final and cannot be changed, cancelled or refunded.
You are NOT allowed to combine your points/miles from multiple enrolled credit card(s) to exchange to airasia points. Each conversion request is limited to points/miles from one card.
You may check your points/miles balance via your credit card monthly statement or if you are logged in to the Citi ThankYou Rewards website at www.citibank.com.my/thankyou your points/miles are displayed below your name at the top right hand corner of the website
Please check the status of your credit card. If your credit card account is not in good standing, or has been closed, cancelled or terminated whether by you or by Citi, you will not be able to redeem your available points/miles.