CITIBANK MALAYSIA
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Points Exchange Points Exchange

Points Exchange

Instantly exchange BIG Points with your Citi Rewards points or PremierMiles directly on the BIG Rewards Mobile App.

With more BIG Points for your next adventure, save on cash for your next trip by redeeming flights, hotel stays and travel activities. You can also use BIG Points to pay for food, groceries, shop and more!

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Follow these simple steps:

step-1

Enrol your eligible Citi credit card to your BIG Membership account on the BIG Rewards Mobile App.

step-2

Confirm the amount of points or miles to be exchanged to BIG Points under BIG Xchange.

step-3

Upon successful redemption, BIG Points will be credited instantly to your BIG Membership account.

For the full Terms and Conditions, click here.

BIG Xchange is the first airlines points exchange platform on BIG Rewards Mobile App which allows BIG Members to convert their Citi Rewards points or PremierMiles to BIG Points.

No. It is only eligible for the following credit cards:-

  • Citi Prestige Card;
  • Citi PremierMiles Card;
  • Citi Rewards Card;
  • Citi Rewards Platinum Card;
  • Citi Gold Card;
  • Citi Clear Card;
  • Citi Choice Card; and
  • Citi Silver Card.

It is not eligible for the following credit cards:-

  • Shell Citi Gold Card;
  • Citi Cash Back Platinum Card;
  • Citi Business Platinum Card;
  • Citi Business Signature card;
  • Citi Travel Account;
  • Citi Simplicity+;
  • Citibank Debit or ATM Card; and
  • Lazada Citi Platinum Card
You must first enrol your eligible credit card for the BIG Xchange service in BIG Rewards Mobile App. This is a one (1) time enrolment required for each eligible credit card.
If you have multiple eligible credit cards, you need to enrol the respective credit card that you wish to exchange the points/miles of the credit cards to BIG Points. You can enrol multiple eligible credit cards to one (1) BIG Membership account. However, you cannot enrol one (1) eligible credit card to multiple BIG Membership accounts. For example, if you have a Citi Clear Card, you can only enrol the Clear Card to BIG Membership A and not BIG Membership B.

No, as all points/miles collected by supplementary credit card will be credited into the card account of the principal cardmember. Only principal cardmember may enroll and convert their points/miles to BIG Points.

Upon a successful points exchange, on the same day of the exchange:-
  • Your points/miles will be deducted instantly from your Card account; and
  • the equivalent BIG Points will be credited into your BIG Membership account which you had enrolled your eligible Citi credit card to.
The minimum points/miles to be exchanged is 500 BIG Points and BIG Points can only be redeemed in increments of 500 (i.e. 500, 1,000, 1,500, etc.).
You may check your BIG Points balance in the BIG Rewards app and should there be no changes in the amount, please email askbig.loyalty@airasiabig.com.
A submitted request for the Points Exchange is final and cannot be changed, cancelled or refunded.
You are NOT allowed to combine your points/miles from multiple enrolled credit card(s) to exchange to BIG Points. Each conversion request is limited to points/miles from one card.
You may check your points/miles balance via your credit card monthly statement or if you are logged in to the Citi ThankYou Rewards website at www.citibank.com.my/thankyou your points/miles are displayed below your name at the top right hand corner of the website
Please check the status of your credit card. If your credit card account is not in good standing, or has been closed, cancelled or terminated whether by you or by Citi, you will not be able to redeem your available points/miles.