CITIBANK MALAYSIA
citi®
PAY WITH POINTS PAY WITH POINTS
PAY WITH POINTS PAY WITH POINTS
PAY WITH POINTS PAY WITH POINTS

PAY WITH POINTS

Pay first, then offset your purchases with your points or miles after

Whether it’s through an SMS, Citibank Online or Samsung Pay, there are so many ways to get the things you love without cash!

Pay with Points Terms and Conditions.

*A ‘Pay with Points’ SMS will only be sent to cardmembers who have a minimum of 5,000 Citi Rewards points or 750 PremierMiles in their account, AND have made a minimum purchase of RM4 at participating merchants. Cardmembers will receive a maximum of two (2) SMS per merchant per card in a week. Once a redemption order(s) has been placed and accepted by Citi, it cannot be revoked, cancelled or exchanged. Points or miles that have been redeemed cannot be reinstated.

PARTICIPATING MERCHANTS:

     FREQUENTLY ASKED QUESTIONS (FAQ)     

No. Rewards Points or Miles from multiple Citi Credit Cards cannot be combined to offset or make purchase(s) or transaction(s). You can only offset your purchase(s) or transaction(s) with available Rewards Points or Miles on the same Citi Credit Card.

You can refer to your monthly credit card statement or logon to www.citibank.com.my then click on your Citi credit card number. Your available Rewards Points or Miles will be shown on account details screen.

The amount of Rewards Points or Miles to be deducted will be shown on the redemption screen before you proceed with redemption. You are required to verify before you confirm on your redemption.

No. Pay with Points SMS will be sent to principal cardholder. Hence, only principal cardholder can perform the redemption.

No. You can ONLY perform Pay with Points redemption within twenty four (24) hours of making a purchase.
You may logon to www.citibank.com.my/thankyou to find out the list of participating merchants.
No, your redemption order(s) cannot be amended or cancelled once it has been completed and accepted by us.
Pay with Points Online is a feature of the Citi ThankYou Rewards Programme, where you can redeem recent purchases in selected categories with your points or miles. Purchases must have been made with an eligible Citi credit card.
You are eligible if you are a principal cardholder of any of the following cards. This list may be amended from time to time with prior notice to you.
  • Citi Rewards (Visa or Mastercard)
  • Citi Rewards Platinum (Visa or Mastercard)
  • Citi PremierMiles (Visa or American Express®)
  • Citi Prestige
Redemptions can only be made on retail transactions of a minimum of RM200 per transaction. Such transactions may already have been reflected in your past statement or may be unbilled. Transactions that are not eligible for Pay with Points Online include temporary authorisations, as well as payments for instalments and cash-based products such as Easy Pay Plan, FlexiPayment Plan, Cash Advance, Quick Cash, and Balance Transfer. Citi may determine or modify these criteria for eligible transactions with prior notice to you.
Yes, you may only select up to 5 transactions at any one time.
No. To use Pay with Points Online, you must have enough points or miles to cover the entire transaction amount. Partial redemptions are not allowed.
No. Redemptions cannot be cancelled or reversed. Once your points or miles are transferred, they cannot be returned. Hence, please select your eligible transactions carefully before you redeem them.
No. There is no fee when using Pay with Points Online.
The redemption information will appear on your next credit card statement. Additionally, you can also view this on the Citi ThankYou Rewards website under "My Order History"
Yes, the required minimum payment and/or overdue amount reflected on your credit card statement must be paid in accordance with your credit card agreement. Your payment obligations do not change.
No. Rewards Points or Miles from multiple Citi Credit Cards cannot be combined to offset or make purchase(s) or transaction(s). You can only offset your purchase(s) or transaction(s) with available Rewards Points or Miles on the same Citi Credit Card.
You can refer to your monthly credit card statement or logon to www.citibank.com.my then click on your Citi credit card number. Your available Rewards Points or Miles will be shown on account details screen.
The amount of Rewards Points or Miles to be deducted will be shown on the redemption screen before you proceed with redemption. You are required to verify before you confirm on your redemption.
No. Pay with Points SMS will be sent to principal cardholder. Hence, only principle cardholder can perform the redemption.
No. your redemption order(s) cannot be amended or cancelled once it has been completed and accepted by us.