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Pay with points

Pay first, then offset your purchases with your points or miles.

Whether it’s through Citi Mobile® App, Citibank Online or Samsung Pay, there are so many ways to get the things you love without cash.

PAY WITH POINTS PAY WITH POINTS

Pay with points

Pay first, then offset your purchases with your points or miles.

Whether it’s through Citi Mobile® App, Citibank Online or Samsung Pay, there are so many ways to get the things you love without cash.

PAY WITH POINTS PAY WITH POINTS

Pay with points

Pay first, then offset your purchases with your points or miles.

Whether it’s through Citi Mobile® App, Citibank Online or Samsung Pay, there are so many ways to get the things you love without cash.

PAY WITH POINTS PAY WITH POINTS

Pay with points Terms and Conditions.

  1. Redemptions can only be made on retail transactions of a minimum of RM100 per transaction including transactions posted in cardmembers’ monthly credit card statements and confirmed unbilled transactions.
  2. For Lazada Citi Platinum Cardmembers, you can only use your points earned under Lazada Citi Platinum Card to be offset against the purchases/transactions made on Lazada Malaysia’s e-commerce website, Lazada Apps and top ups on Lazada Wallet excluding EPP transactions (“Lazada Spend”). Conversion of Points earned under Lazada Citi Platinum Card can only be done via Citi Mobile® App.
  3. Temporary authorisations and payments for instalments and cash-based products such as FlexiPayment Plan, Cash Advance, Dial-for-Cash, and Balance Transfer are not eligible for redemption.
  4. Up to five (5) transactions per redemption.
  5. Partial redemptions are allowed.
  6. Cardmembers have up to 60 days to perform a redemption once an eligible transaction has been made.
  7. Once a redemption order (s) has been placed and accepted by Citi, it cannot be revoked, cancelled or exchanged. Points or miles that have been redeemed cannot be reinstated.

Pay with points Terms and Conditions.

REDEEM NOW

What is Pay with points Online, and how does it work?

Pay with points Online is a feature of Citi ThankYouSM Rewards Programme where you can redeem recent purchases in selected categories with your points or miles. Purchases must have been made with an eligible Citi credit card.
You are eligible if you are a principal cardholder of any of the following cards. This list may be amended from time to time with prior notice to you.
  • Citi Rewards (Visa or Mastercard)
  • Citi Rewards Platinum (Visa or Mastercard)
  • Citi PremierMiles (Visa or American Express®)
  • Citi Prestige
Redemptions can only be made on retail transactions of a minimum of RM100 per transaction. Such transactions may already have been reflected in your past statement or may be unbilled. Transactions that are not eligible for Pay with points Online include temporary authorisations, as well as payments for instalments and cash-based products such as Easy Pay Plan, FlexiPayment Plan, Cash Advance, Dial-for-Cash, and Balance Transfer. Citi may determine or modify these criteria for eligible transactions with prior notice to you.
You will have up to 60 days to redeem your purchase.
Yes, you may only select up to 5 transactions at any one time.
No. To use Pay with points Online, you must have enough points or miles to cover the entire transaction amount. Partial redemptions are not allowed.
No. Redemptions cannot be cancelled or reversed. Once your points or miles are transferred, they cannot be returned. Hence, please select your eligible transactions carefully before you redeem them.
No. There is no fee when using Pay with points Online.
The redemption information will appear on your next credit card statement. Additionally, you can also view this on the Citi ThankYou Rewards website under "My Order History".
Yes, the required minimum payment and/or overdue amount reflected on your credit card statement must be paid in accordance with your credit card agreement. Your payment obligations do not change.
A submitted request for the Pay with points Online redemption is final and cannot be changed, cancelled or refunded.
You may check your points/miles balance via your credit card monthly statement or if you are logged in to the Citi ThankYou Rewards website at www.citibank.com.my/thankyou your points/miles are displayed below your name at the top right hand corner of the website.
Please check the status of your credit card. If your credit card account is not in good standing, or has been closed, cancelled or terminated whether by you or by Citi, you will not be able to redeem your available points/miles.

Pay with points Terms and Conditions.

Redemption is only applicable when you have sufficient points or miles.

I do not have enough Rewards Points or Miles. Can I combine my Citi Credit Cards' Rewards Points or Miles to offset my purchase(s) or transaction(s)?

No. Rewards Points or Miles from multiple Citi Credit Cards cannot be combined to offset or make purchase(s) or transaction(s). You can only offset your purchase(s) or transaction(s) with available Rewards Points or Miles on the same Citi Credit Card.
You can refer to your monthly credit card statement or logon to www.citibank.com.my then click on your Citi credit card number. Your available Rewards Points or Miles will be shown on account details screen.
No. You can only perform one (1) redemption for the same purchase or transaction.
The amount of Rewards Points or Miles to be deducted will be shown on the redemption screen before you proceed with redemption. You are required to verify before you confirm on your redemption.
No. Pay with points SMS will be sent to principal cardholder. Hence, only principle cardholder can perform the redemption.
No. your redemption order(s) cannot be amended or cancelled once it has been completed and accepted by us.