In line with Bank Negara Malaysia’s announcement on efforts by financial institutions to assist individuals, SMEs and corporations to manage the impact of the COVID -19 outbreak, we will be announcing a series of financial assistance programs for our valued customers soon. Please look out for updates on our website, www.citibank.com.my

Financial Assistance Program Highlights:
i) Temporary deferment of loan/financing repayment (moratorium period) for 6 months. This will be automatically applied to eligible individual / SME customers holding products, such as housing loans and personal loans.
ii) During the moratorium period, eligible borrowers/customers under the program are not required to make any repayments. There will be no late payment charges or penalties imposed. However, please note that the interest/financing charges will continue to be imposed on the deferred loan/financing repayments. Upon the expiry of the moratorium period, your repayment will be adjusted to reflect the interest/financing charges imposed as well as the deferred principal payment during the moratorium period. Your loan tenure will remain unchanged.
iii) To be eligible for the moratorium program, there should be no overdue payment from your account for more than 90 days.

For further details and FAQ pertaining to Citi’s Financial Assistance Program please click here

Also, in view of the Movement Control Order (MCO) and to ensure the safety and well-being of our customers and employees, please take note of the following updates:

• • Temporary Closure of Damansara Perdana, Klang and Puchong branch



Damansara Perdana and Klang branch will be temporarily closed effective 25 March 2020, while our Puchong branch will be temporarily closed effective from 30 March 2020 until the MCO is lifted.Our Automated Teller Machines (ATMs), Cash Deposit Machines (CDMs) and Cheque Deposit Machines (CQMs) will continue to be available.
Should you require any assistance with any Over-The Counter services, kindly visit our branch below:
• Jalan Ampang  Branch


• • Change of Branch Operation hours



From 23 March 2020 until the MCO is lifted, all Citibank branch operating hours will be changed to 9.30am -3.00pm
(Monday – Friday)

For more details, please click here. Thank you for your understanding and for supporting our efforts.