Can someone gain access to my voice print and hack into my account?View answer >
How can Voice Biometrics benefit you
Provided at no extra charge to enhance your experience.
Recognises your unique voice for a smoother CitiPhone Banking experience.
Resolve your banking needs quickly without the need for PINs or answering verification questions.
Better security – no one has your voice, for your voice print is uniquely yours.
What is Voice Biometrics
Simply put, its using your voice as identification instead of answering various questions and remembering your PIN.
Voice Biometrics is a verification technology exclusive to CitiPhone Banking that uses your voice, which is unique to every one of us, to identify and verify that it’s really you we’re speaking with. Once you have enrolled and recorded your voice with CitiPhone Banking, you will no longer need to remember your PIN or answer any verification questions.
How it works
Record your voice print the next time you call CitiPhone Banking.
When you make future calls to Citiphone Banking, the system will compare your voice with your recorded voice print.
The verification is completed in seconds when your voice prints match.
Over 300,000 customers are using Voice Biometrics since we launched over a year ago
1st and only bank in Malaysia to have this service
Excellence in Service Innovation Award 2017*
*At Retail Banker International (RBI) Asia Trailblazer Summit & Awards 2017
It's time you said YES to banking made easy.
Enroll now by calling us today
Can someone record my voice and use that to access my account information?View answer >
What if someone has the same voice as me?View answer >
What if I have a cold which affects how I sound?View answer >
How much do I have to pay for voice biometrics?View answer >
How can I request for this service? Will I be automatically enrolled?View answer >
Where is Voice Biometrics made available in Citibank?View answer >
Can I be authenticated immediately after enrolling for the Voice Biometrics feature?View answer >
Can I opt-out of Voice Biometrics after I have enrolled?View answer >
Is Voice Biometrics going to replace the existing verification method?View answer >
Voice Biometrics is a numerical representation of the sound, pattern and rhythm of an individual's voice. Voice Biometrics or "voice print" is as unique to an individual as a palm or fingerprint. Voice Biometrics technology is the ability to extract an individual's voice print and to use the extracted voice print to verify the speaker's identity by comparing the voice to the voice print. The voice print, which is a numerical representation, cannot be emulated from the file and cannot be reused in any form.
No. Citi uses Text Independent or Free Speech Voice Biometrics technology, which does not require any vocal password. The verification will be conducted using your voice print whilst you are having a conversation with our CitiPhone officer.
No two voices are the same; even identical twins have different voice prints. Over 70 body parts are involved in creating speech. Each human voice and extracted voice print is therefore unique.
There may be conditions that may affect the authentication of your voice, though with a slight cold, your voice can still be authenticated. Should the authentication process be affected by a change in your voice, standard verification questions will be prompted to safe guard your confidentiality.
This service is provided at no charge to enhance your CitiPhone experience.
Your consent to collect, store and use your voice print is required prior to enrolment. All you would have to do is call CitiPhone Banking at 03 2383 0000 / 04 296 0000 / 07 268 0000 and request for Voice Biometrics enrolment.
Voice Biometrics is only available when customers speak to our CitiPhone officers at our CitiPhone Banking hotline 03 2383 0000 / 04 296 0000 / 07 268 0000 and is not available at branches or Citibank Online.
You will be able to use this service 4 hours after successful enrolment.
You may de-enroll from Voice Biometrics at any time by speaking to our CitiPhone Officers.
There are only 4 methods of authentication when you call CitiPhone, viz. T-Pin, OTP (One Time Password), Voice Biometrics, and standard verification questions. Voice Biometrics is an additional verification method that we have newly introduced for CitiPhone.