Merchants with the sign will accept partial payment with points, and automatically charge the balance of your payment to your Citi credit card.
Merchants with the sign will only accept full payment with points.
|CARD TYPE||REDEMPTION CONVERSION RATE|
|Citi Prestige, Citi Rewards, Citi Rewards Platinum,
Citi Gold, Citi Silver, Citi Choice, Citi Clear and
CitiBusiness (personal underwriting)
|RM1 = 400 Points|
|Citi PremierMiles||RM1 = 80 Premier Miles|
Combining of points is not allowed. If you don't have enough points, the balance of your payment will be automatically charged to your Citi credit card.
No, you can only pay for the balance using the same credit card you used for your points redemption.
Besides your credit card monthly statement, you can also check your points balance on the Citi ThankYou Rewards website, and at selected participating merchant outlets.
Yes, you can, be it at the same merchant outlet or at other participating merchant outlets.
The points deducted and your new available points balance will be shown on the credit card slip.
An Instant Rewards redemption is the same as a credit card transaction. Should the merchant agree to take back the product, we will verify this before returning the points used (as well as the cash value if it was a partial redemption) to your credit card account.
Upon verification with the merchant, your points and cash value (if any) will be credited back into your account within 5 working days.
No, the redemption can only be made by the principal cardholder.