We are here to help if you are facing difficulties in your loan repayments.
Please note that if you are currently enrolled or have previously availed assistance and should you continue to face difficulty, you are still eligible to apply for the Expanded Targeted Repayment Assistance Program.
For more information on the Expanded Targeted Repayment Assistance Program for B40, M40 and Microenterprises, please refer here.

*Salutation /Title

*Name

*IC Number

Registered Email

*Mobile Number

*Application Category

*Program Type

*Product Type

*Account Number

Rescheduled or restructured repayment assistance plan is also available for affected customers, on a case by case basis.  We encourage all such customers who are facing financial difficulties in servicing their commitments to call CitiPhone at 03-2382 0000 for details
To ensure that your request is processed properly, please note that your Contact Number and/or email address submitted above should be the same number/email address registered with Citi.
You may update your personal details via Citi Mobile®App or contact our Contact Centre.
Note: For loans currently enrolled under Agensi Kaunseling dan Pengurusan Kredit (AKPK) program, kindly contact AKPK directly for assistance.

For customers applying under the B40 or M40 program category, you are required to be registered in the Bantuan Sara Hidup (BSH) or Bantuan Prihatin Rakyat (BPR) and Bantuan Prihatin Nasional (BPN) database respectively. You can check your registration status via the following link: For BSH
For BPR and BPN

Declaration:

By submitting this request, I understand that my request for financial assistance is subject to Citibank Berhad’s approval, which will take into consideration the eligibility criteria of the program. By applying and submitting this request, I hereby confirm the acceptance of the Terms and Conditions of the program.

Important Note

  • Please contact CitiPhone at 03-2383 0000 if you wish to seek further information on the assistance program, including cost of implications of assistance.

Terms and Condition:

Applicable for application made under B40 category
To qualify for the Expanded Targeted Repayment Assistance Program (“Program”):

  • You and/or your spouse are registered in and are a recipient of the Bantuan Sara Hidup (BSH) or Bantuan Prihatin Rakyat (BPR).
  • The Bank will rely on your records on the Bantuan Sara Hidup (BSH) or Bantuan Prihatin Rakyat (BPR) database to confirm your eligibility.
  • Your existing loan/financing was approved before 1 October 2020 and is not in arrears exceeding 90 Days Past Due at the time of your application/request.
  • You are entitled to only One (1) of the following relief program option
    Option 1
    • 3-month deferment of instalments/ payments.
    Option 2 (not applicable to Amortizing revolving mortgage / Overdraft products / Citibank Home Financing-I and Ready Credit)
    • 50% reduction in your loan/financing monthly instalment/ payment for 6 months.
  • If you are currently enrolled in a Targeted Repayment Assistance (TRA) and you are applying for an extension to an approved program, The Program will start after the existing TRA ends. If you are currently enrolled in a TRA program and decide to switch to a different option, the existing TRA will be terminated and the new Program will start from the next loan/ financing instalment/ payment.
  • Upon your confirmation of the relief program option required, the assistance will commence from the loan/ financing facility’s next monthly instalment/ payment.
  • The monthly repayment amount (monthly instalment/payment) and/or financing tenure of your loan/financing will be adjusted to reflect the higher overall financing cost.
  • For Option 1, interest/ rental/ profit will be charged and accrued but will not be compounded during the program period.
  • A loan/ financing tenor extension will be granted automatically to provide for the repayment of the deferred instalment/ payment amount and interest/ rental/ profit thereon.
  • When the Program period ends, you are obligated to resume your original monthly instalment/ payment of your loan/financing facility. Please note that your original monthly instalment/payment will be adjusted in accordance with clause (g) above.
Applicable for application made under M40 category
To qualify for the Expanded Targeted Repayment Assistance Program (“Program”):

  • You and/or your spouse must be currently registered in and are a recipient of the Bantuan Prihatin Nasional (BPN) program.
  • The Bank will rely on your records on the Bantuan Prihatin Nasional (BPN) database to confirm your eligibility.
  • Your existing loan/financing was approved before 1 October 2020 and is not in arrears exceeding 90 Days Past Due at the time of your application/request.
  • You are entitled to only One (1) of the following relief program option:
    Option 1
    • 3-month deferment of instalments / payments. By selecting this option, you hereby confirm that you have lost your job / business income due to the pandemic and that the Bank may upon request at a later date require you to submit the necessary documentations (e.g. pay slips, bank statements, etc.) for validation purposes. Upon such validation, if it was established that the offering of the program was not done in accordance with the established program terms, the Bank reserves the right to modify or withdraw the assistance program accordingly.
    Option 2 (not applicable to Amortizing revolving mortgage / Overdraft products / Citibank Home Financing-I and Ready Credit)
    • 50% reduction in your loan/financing monthly instalment/ payment for 6 months. By selecting this option, you hereby confirm that your individual/household income is experiencing a reduction due to the pandemic and that the Bank may upon request at a later date require you to submit the necessary documentation (e.g. pay slips, bank statements, etc.) for validation purposes. Upon such validation, if it was established that the offering of the program was not done in accordance with the established program terms, the Bank reserve the right to modify or withdraw the assistance program accordingly.
  • If you are currently enrolled in a Targeted Repayment Assistance (TRA) and you are applying for an extension to an approved program, The Program will start after the existing TRA ends. If you are currently enrolled in a TRA program and decide to switch to a different option, the existing TRA will be terminated and the new Program will start from the next loan/ financing instalment/ payment.
  • Upon your confirmation of the relief program option required, the assistance will commence from the loan/financing facility’s next monthly instalment/ payment.
  • The monthly repayment amount (monthly instalment/payment) and/or financing tenure of your loan/financing will be adjusted to reflect the higher overall financing cost.
  • For Option 1, interest/ rental/ profit will be charged and accrued but will not be compounded during the program period.
  • A loan/ financing tenor extension will be granted automatically to provide for the repayment of the deferred instalment/ payment amount and interest/ rental/ profit thereon.
  • When the Program period ends, you are obligated to resume your original monthly instalment/ payment of your loan/financing facility. Please note that your original monthly instalment/payment will be adjusted in accordance with clause (g) above.
Applicable for application made under Microenterprises
To qualify for the Expanded Targeted Repayment Assistance Program (“Program”):

  • If your business is a Microenterprise as maintained in Bank’s internal records.
  • Your loan/financing approved limit was RM150,000 and below.
  • Your existing loan/financing was approved before 1 October 2020 and is not in arrears exceeding 90 Days Past Due at the time of your application/request.
  • You are entitled to only One (1) of the following relief program option:
    Option 1
    • 3-month deferment of instalments/ payment.
    Option 2 (not applicable to Amortizing revolving mortgage / Overdraft products / Citibank Home Financing-I and Ready Credit)
    • 50% reduction in your loan/financing monthly instalment/ payment for 6 months.
    • If you are currently enrolled in a Targeted Repayment Assistance (TRA) and you are applying for an extension to an approved program, the Program will start after the existing TRA ends. If you are currently enrolled in a TRA program and decide to switch to a different option, the existing TRA will be terminated and the new Program will start from the next loan/ financing instalment/ payment.
  • Upon your confirmation of the relief program option required, the assistance will commence from the loan/financing facility’s next monthly instalment/ payment.
  • The monthly repayment amount (monthly instalment/payment) and/or financing tenure of your loan/financing will be adjusted to reflect the higher overall financing cost.
  • For Option 1, interest/ rental/ profit will be charged and accrued but will not be compounded during the program period.
  • A loan/ financing tenor extension will be granted automatically to provide for the repayment of the deferred instalment/ payment amount and interest/ rental/ profit thereon.
  • When the Program period ends, you are obligated to resume your original monthly instalment/ payment of your loan/financing facility. Please note that your original monthly instalment/payment will be adjusted in accordance with clause (f) above.
Applicable for application made under Categories other than above
Please submit your application here.
For full terms and conditions of the Expanded Targeted Assistance Program, please click here.