CARD CONVERSIONS

Convert your card

Convert your card

Convert your card

Convert your existing Citi credit card to another Citi credit card with different rewards, privileges and benefits that better suit your needs.

For details of all Citibank credit cards and their main features and benefits, please click here.

How To Apply
  1. Please fill up the Application Form
  2. Mail or fax request
  3. For upgrade application with credit limit increase, please indicate accordingly in the application form and submit together with proof of income.
    1. Proof of income (any of the following documents):
    2. Latest 3 months salary slips
    3. Latest EA form (issued within the last 12 months)
    4. Latest EPF statement (issued within the last 12 months)
    5. Latest Borang B / BE with LHDN receipt or proof of tax paid
  4. Fax number : 603 2383 6666 603 2383 6666
  5. Mailing address :
    1. CITIBANK BERHAD (297089-M)
      BANKCARD CREDIT INITIATION DEPARTMENT
      CREDIT CARDS
      LEVEL 19, MENARA CITIBANK
      165, JALAN AMPANG
      50450 KUALA LUMPUR

For any enquiries, please contact our CitiPhone Banking at

*Terms and Conditions Apply

  • Citibank Online Convenient, secure & efficient banking at your fingertips!

Citibank Card Conversions - Terms and Conditions

Your conversion application is subject to the following terms and conditions:

  1. Your credit limit is subject to Citibank’s approval and discretion and we reserve the right to reject your application.
  2. All outstanding balances for unbilled installments, balance transfers, other fees and charges, Citibank One Bill, Autopay services and Credit Shield services (if any) will be transferred to your new card upon activating your new card.
  3. Your current credit card will remain active for a period of 90 days after successful conversion and will be blocked after that. Please cut up your current credit card it into halves or several pieces across the magnetic strip and embedded microchip upon receiving and activating your new card.
  4. These terms and conditions also apply to supplementary cards. Cardmembers are urged to understand the features of their cards and refer to the specific terms and conditions governing the use of their Credit Cards. Please visit www.citibank.com.my or call CitiPhone at 03-23832000 to enquire.
  5. All Rewards Points or Rebates accumulated on your current card will be transferred to your new card according to the following schedule:

    Existing Credit Card New Citibank Credit Card Rewards / Rebates conversion

    Category A - Rewards based card

    Choice / Silver / Clear / Gold / Rewards / Rewards Platinum / Prestige / Citibusiness Gold

    Category A - Rewards based card

    Choice / Clear / Rewards / Prestige

    All Rewards Points will be transferred to my New Citibank Credit Card at a ratio of 1 Rewards Point : 1 Rewards Point

    Category B - PremierMiles based card

    PremierMiles Visa

    All Rewards Points will be transferred to my New Citibank Credit Card at a ratio of 6 Rewards Points : 1 PremierMile

    Category C - AirAsia Points based card

    AirAsia Gold / AirAsia Platinum

    All Rewards Points will NOT be transferred to my New Citibank Credit Card. I will redeem all Rewards Points prior to conversion, failing which my Rewards Points will be forfeited.

    Category D - Rebates based card

    Cashback Platinum / Cashback / Shell Gold/ Choice

    Category B - PremierMiles based card

    PremierMiles Visa

    Category A - Rewards based card

    Choice / Clear / Rewards / Prestige

    All PremierMiles will be transferred to my New Citibank Credit Card at a ratio of 1 PremierMile: 6 Rewards Points

    Category D - Rebates based card

    Cashback Platinum / Cashback / Shell Gold / Choice

    All PremierMiles will NOT be transferred to my New Citibank Credit Card. I will redeem all PremierMiles prior to conversion, failing which my PremierMiles will be forfeited.

    Category C - AirAsia Points based card

    AirAsia Silver / AirAsia Gold / AirAsia Platinum

    Category A - Rewards based card

    Choice / Clear / Rewards / Prestige

    All AirAsia Points will be transferred to my New Citibank Credit Card at a ratio of 10 AirAsia Points : 7 Rewards Points

    Category B - PremierMiles based card

    PremierMiles Visa

    All AirAsia Points will NOT be transferred to my New Citibank Credit Card. I will redeem all AirAsia Points prior to conversion, failing which my AirAsia Points will be forfeited.

    Category D - Rebates based card

    Cashback Platinum / Cashback / Shell Gold / Choice

    Category C - AirAsia Points based card

    AirAsia Gold / AirAsia Platinum

    All AirAsia Points will be transferred to my New Citibank Credit Card.

    Category D - Rebates based card

    Cashback / Cashback Platinum / Shell Gold / Choice

    Category A - Rewards based card

    Choice / Clear / Rewards / Prestige

    All remaining rebates accumulated in my Existing Credit Card which is not redeemed or insufficient for redemption (whichever applicable) prior to conversion will NOT be transferred and will be forfeited when I convert to my New Citibank Credit Card.

    Category B - PremierMiles based card

    PremierMiles Visa

    Category C - AirAsia Points based card

    AirAsia Gold / AirAsia Platinum

    Category D - Rebates based card

    Cashback Platinum / Cashback / Shell Gold/ Choice

Note: Conversions are only for cards of the same association (e.g. MasterCard to MasterCard, Visa to Visa)