CARD CONVERSIONS

Convert your card

Convert your card

Convert your card

Convert your existing Citi credit card to another Citi credit card with different rewards, privileges and benefits that better suit your needs.

For details of all Citibank credit cards and their main features and benefits, please click here.

How To Apply
  1. Please fill up the Application Form
  2. Mail or fax request
  3. For upgrade application with credit limit increase, please indicate accordingly in the application form and submit together with proof of income.
    1. Proof of income (any of the following documents):
    2. Latest 3 months salary slips
    3. Latest EA form (issued within the last 12 months)
    4. Latest EPF statement (issued within the last 12 months)
    5. Latest Borang B / BE with LHDN receipt or proof of tax paid
  4. Fax number : 603 2383 6666 603 2383 6666
  5. Mailing address :
    1. CITIBANK BERHAD (297089-M)
      BANKCARD CREDIT INITIATION DEPARTMENT
      CREDIT CARDS
      LEVEL 19, MENARA CITIBANK
      165, JALAN AMPANG
      50450 KUALA LUMPUR

For any enquiries, please contact our CitiPhone Banking at

*Terms and Conditions Apply

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Citibank Card Conversions - Terms and Conditions

You agree to the following terms and conditions:

The conversion from your Existing Citibank Credit Card to the New Citibank Credit Card shall be subject to the following terms and conditions:

  1. The credit limit for your New Citibank Credit Card will be subject to the bank's approval and policies. Citibank also reserves the right to approve or reject this application based on its sole discretion.
  2. All your outstanding balances, including unbilled instalment loans, balance transfer balances, other fees and charges as well as your Citibank One Bill, Autopay services and Credit Shield Plus services (if any) on your Existing Credit Card will be transferred to your New Citibank Credit Card.
  3. You confirm that you are fully aware that your Existing Credit Card will still be active to be used for a period of 90 days after the conversion to the New Citibank Credit Card. Thereafter, Citibank will automatically block your Existing Credit Card from all transactions. Notwithstanding that, you must take precautions to avoid any unauthorised usage of the Existing Credit Card. You may cut the Existing Credit Card into several pieces across the magnetic strip and microchip embedded in the Existing Credit Card to ensure that all those components are completely destroyed.
  4. The above terms and conditions shall also apply to the supplementary card(s) to your Existing Credit Card.
  5. All Reward Points /Rebates accumulated on your Existing Citibank Credit Card would be transferred to your New Citibank Credit Card according to the following schedule:

    Existing Credit Card New Citibank Credit Card Rewards / Rebates conversion

    Category A - Rewards based card

    Choice Silver / Silver / Clear / Gold / Platinum / Rewards Platinum / Prestige / Citibusi-ness Gold

    Category A - Rewards based card

    Choice Silver / Silver / Clear / Platinum / Rewards Platinum / Prestige / Citibusiness Gold

    All Rewards Points will be transferred to my New Citibank Credit Card at a ratio of 1 Reward Points : 1 Reward Points

    Category B - Premier Miles based card

    PremierMiles

    All Rewards Points will be transferred to my New Citibank Credit Card at a ratio of 6 Reward Points : 1 PremierMiles

    Category C - AirAsia Rewards based card

    AirAsia Silver / AirAsia Gold / AirAsia Platinum

    All Rewards Points will be transferred to my New Citibank Credit Card at a ratio of 10 Reward Points : 7 AirAsia Reward Points

    Category D - Rebates based card

    Cashback Silver / Cashback Gold / Cashback Platinum / Shell Classic / Shell Gold / Giant / Business Platinum

    All Rewards Points will NOT be transferred to my New Citibank Credit Card. I will redeem all Reward Points prior to conversion, failing which my Reward Points will be forfeited.

    Category B - Premier Miles based card

    PremierMiles

    Category A - Rewards based card

    Choice Silver / Silver / Clear / Platinum / Rewards Platinum / Prestige / Citibusiness Gold

    All PremierMiles will be transferred to my New Citibank Credit Card at a ratio of 1 PremierMiles: 3 Reward Points

    Category D - Rebates based card

    Cashback Silver / Cashback Gold / Cashback Platinum / Shell Classic / Shell Gold / Giant / Business Platinum

    All PremierMiles will NOT be transferred to my New Citibank Credit Card. I will redeem all PremierMiles prior to conversion, failing which my PremierMiles will be forfeited.

    Category C - AirAsia Rewards based card

    AirAsia Silver / AirAsia Gold / AirAsia Platinum

    Category A - Rewards based card

    Choice Silver / Silver / Clear / Platinum / Rewards Platinum / Prestige / Citibusiness Gold

    All AirAsia Rewards Points will NOT be transferred to my New Citibank Credit Card. I will redeem all AirAsia Rewards Points prior to conversion, failing which my AirAsia Rewards Points will be forfeited.

    Category B - Premier Miles based card

    PremierMiles

    Category D - Rebates based card

    Cashback Silver / Cashback Gold / Cashback Platinum / Shell Classic / Shell Gold / Giant / Business Platinum

    Category D - Rebates based card

    Cashback Silver / Cashback Gold / Cashback Platinum / Shell Classic / Shell Gold / Giant / Business Platinum

    Category A - Rewards based card

    Choice Silver / Silver / Clear / Platinum / Rewards Platinum / Prestige / Citibusiness Gold

    All Rebates will NOT be transferred to my New Citibank Credit Card. All remaining rebates accumulated in my Existing Credit Card which is not redeemed or insufficient for redemption (whichever applicable) prior to conversion will be forfeited when I convert to my New Citibank Credit Card.

    Category B - Premier Miles based card

    PremierMiles

    Category C - AirAsia Rewards based card

    AirAsia Silver / AirAsia Gold / AirAsia Platinum

    Category D - Rebates based card

    Cashback Silver / Cashback Gold / Cashback Platinum / Shell Classic / Shell Gold / Giant / Business Platinum