Privacy Policy

Privacy Policy

Privacy for Consumers at CITI

Our goal is to maintain your trust and confidence when handling personal information about you.


As a Citi customer, you have the opportunity to make choices. As you consider this, we encourage you to make choices that enable us to provide you with quality products and services that help you meet your financial needs and objectives.


The security of personal information about you is our priority. We protect this information by maintaining physical, electronic, and procedural safeguards that meet applicable law. We train our employees in the proper handling of personal information. When we use other companies to provide services for us, we require them to protect the confidentiality of personal information they receive.


At Citibank we endeavour to keep you informed of the latest marketing and promotional offers we feel would be useful and beneficial to you. These include programs you may find valuable in helping you manage your account such as product or service upgrades, credit line increases and other benefits.

However, you can choose not to receive these materials should you so desire, by calling CitiPhone Banking or writing in to Citibank Berhad, (Ref: Privacy), P.O. Box 11725, 50754 Kuala Lumpur or logging in to Citibank Online at to email us. Please allow 4 to 5 weeks for your request to take effect. If you would like to be reinstated, simply call our CitiPhone Banking Officers and we will gladly assist you with your request.

Please refer to our Notice and Choice Principle Statement which outlines how we intend to deliver all the rights and protections you are entitled to in respect of your personal data. In addition, please read Citibank's Internet Privacy Policy which further outlines our privacy policy for our Internet site users.

If you are, or will be, a resident of the U.S. State of California, you have certain rights with respect to your Personal Information under the California Consumer Privacy Act (“CCPA”) as of January 1, 2020. For more information about what this means to you, please click here

To access your rights under CCPA, please call U.S. +1 833 971 1191 or click here CCPA non-US Request to print a form and mail to us.

Citibank's Internet Privacy Policy

Welcome to Citibank's web site. This section explains our policy regarding any personal information you might supply to us when you visit this site. Our goal is to protect your information on the Internet in the same way that we protect it in all the other ways we interact with you: in branches, at ATMs, and on the phone.

  • You can visit this site and find out about our products and services, read our Corporate reports, check on career opportunities, or use other value-added services without giving us any information about yourself.
  • If you do provide personal information, please refer to the "Privacy for Consumers at Citi".

There are instances where certain types of information may be requested from our customers via Citibank's website. These may occur when there is an online application for a specific banking product or for authentication into secure areas of the website. In addition, strict safeguards have been put in place to protect the loss, misuse or alteration of any information provided to us. This includes limiting employee access to information and handling information of customers who have ended their banking relationship with Citibank. In the event of any queries or complaints pertaining to the handling of personal information, you can call us at (603) 2383 0000 (603) 2383 0000 (KL), (604) 296 0000 (604) 296 0000 (PG), (607) 268 0000 (607) 268 0000 (JB), or write to Citibank Berhad, CitiPhone (Ref: Privacy), PO Box 11725, 50754 Kuala Lumpur or login to Citibank Online at to email us.

In order to provide better service or to address security hazards, we will occasionally use a "cookie". A cookie is a small piece of information which a Web site stores on your Web browser on your PC and can later retrieve. The cookie cannot be read by a Web site other than the one that set the cookie. We use cookies for a number of administrative purposes; for example, to store your preferences for certain kinds of information. Most cookies last only through a single session, or visit to our site. None will contain information that will enable anyone to contact you via telephone, e-mail, or any other means. You can set up your Web browser to inform you when cookies are set or to prevent cookies from being set.

Your browser software may contain a feature which is intended to notify you of the cookie policies of the various web sites you visit. For example, the Microsoft Internet Explorer 6 browser software contained in Microsoft Windows XP contains a version of such a cookie-filtering device, commonly known as P3P. To learn more about P3P and how it may affect your online experience go to Citibank has attempted to make compatible with the P3P privacy filtering tool. However, P3P is still an evolving standard and therefore, we are not responsible for any problems you may experience when using a P3P filter, or any discrepancies between the machine-coded statements of our privacy policy which are read by the P3P tool and the human readable policy which you see here and in the Privacy for Consumers at Citi. This Online Data Policy and the Privacy for Consumers at Citi are the controlling documents to which you should refer if you have questions about Citibank's privacy policies. The human readable privacy policy is the only binding legal statement and prevails over any discrepancies from the machine readable privacy policy.

This policy was last modified December 19, 2019.