Privacy Policy

Privacy Policy

Privacy for Consumers at CITI

Our goal is to maintain your trust and confidence when handling personal information about you.


As a Citi customer, you have the opportunity to make choices. As you consider this, we encourage you to make choices that enable us to provide you with quality products and services that help you meet your financial needs and objectives.


The security of personal information about you is our priority. We protect this information by maintaining physical, electronic, and procedural safeguards that meet applicable law. We train our employees in the proper handling of personal information. When we use other companies to provide services for us, we require them to protect the confidentiality of personal data or information they receive.


At Citibank we endeavour to keep you informed of the latest marketing and promotional offers we feel would be useful and beneficial to you. These include programs you may find valuable in helping you manage your account such as product or service upgrades, credit line increases and other benefits.

However, you can choose not to receive these materials should you so desire, by calling CitiPhone Banking or writing in to Citibank Berhad, (Ref: Privacy), P.O. Box 11725, 50754 Kuala Lumpur or logging in to Citibank Online at to email us. Please allow 4 to 5 weeks for your request to take effect. If you would like to be reinstated, simply call our CitiPhone Banking Officers and we will gladly assist you with your request.

Please refer to our Notice and Choice Principle Statement which outlines how we intend to deliver all the rights and protections you are entitled to in respect of your personal data. In addition, please read Citibank's Internet Privacy Policy which further outlines our privacy policy for our Internet site users.

If you are, or will be, a resident of the U.S. State of California, you have certain rights with respect to your Personal Information under the California Consumer Privacy Act (“CCPA”) as of January 1, 2020. For more information about what this means to you, please click here

To access your rights under CCPA, please call U.S. +1 833 971 1191 or click here CCPA non-US Request to print a form and mail to us.

Citibank Malaysia Internet Privacy Policy

Welcome to Citibank's web site. This section explains our policy regarding any personal information you might supply to us when you visit this site via desktop or mobile devices. Our goal is to protect your information on the Internet in the same way that we protect it in all the other ways we interact with you: in branches, at ATMs, and on the phone.

  • You can visit this site and find out about our products and services, read our Corporate reports, check on career opportunities, or use other value-added services without giving us any information about yourself.
  • If you do provide personal information, please refer to the "Privacy for Consumers at Citi".

There are instances where certain types of information may be requested from our customers via Citibank's website. These may occur when there is an online application for a specific banking product or for authentication into secure areas of the website. In addition, strict safeguards have been put in place to protect the loss, misuse or alteration of any information provided to us. This includes limiting employee access to information and handling information of customers who have ended their banking relationship with Citibank. In the event of any queries or complaints pertaining to the handling of personal information, you can call us at (603) 2383 0000 (KL), (604) 296 0000 (PG), (607) 340 6000 (JB), or write to Citibank Berhad, CitiPhone (Ref: Privacy), PO Box 11725, 50754 Kuala Lumpur or login to Citibank Online at to email us.

In order to provide better service or to address security hazards, we will occasionally use a "cookie". A cookie is a small piece of information which a Web site stores on your Web browser on your PC and can later retrieve. The cookie cannot be read by a Web site other than the one that set the cookie. We use cookies for a number of administrative purposes; for example, to store your preferences for certain kinds of information. Most cookies last only through a single session, or visit to our site.

None will contain information that will enable anyone to contact you via telephone, e-mail, or any other means. You can set up your Web browser to inform you when cookies are set or to prevent cookies from being set.

You can control how cookies are used on your computer or device by changing your browser settings. If you decided to delete or block certain cookies, your experience on the website may be limited and you may not be able to use some of our online features, especially where cookies are used for security and fraud detection functions.

Aside from the cookies themselves we also record other details about what you do when using our website, pages you access on the website; and any information you may choose to submit through forms or dialog boxes.

In order to ensure secure access to our Citibank mobile applications, as well as for fraud prevention purposes, Citibank will use in-built application capabilities and scanning technologies to detect malware, threats and vulnerabilities that may affect the security of our service and may deny access to devices that are jail-broken.

You acknowledge and agree that we may collect, transmit, store, and use technical, location, and other non-personally identifiable data and information, including but not limited to technical information about your computer and/or device such as IP address and/or device ID, system and application software, and peripherals, and information regarding your location for such purposes. We may restrict your access to our website and/or mobile application if such remote scanning detects any signs of suspicious online transactions/activities, potential malware, other online threats or system vulnerabilities. You will be held responsible for using a computer or device that shows signs of potential malware infection and affects the security of our service.

When you use a link to go from a Citibank Malaysia website to another organisation's website, this Internet Privacy Policy will no longer apply. Citibank Malaysia is not responsible for the privacy policies of other organisations or the content of their websites.

This policy is effective December 30, 2021.

Last Modified Date: December 09, 2021.