DISCLAIMER

TERMS AND CONDITIONS

Disclaimer

CITIBANK ONLINE USER AGREEMENT

NOTICE

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING THIS SITE AND ANY PAGES THEREOF AND DOWNLOADING CITI MOBILE®, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS BELOW, DO NOT ACCESS THIS SITE, OR ANY PAGES THEREOF OR DOWNLOAD CITI MOBILE APP.

THE INFORMATION PROVIDED ON THIS WEBSITE DOES NOT CONSTITUTE THE MARKETING OF ANY PRODUCTS OR SERVICES TO INDIVIDUALS RESIDENT IN THE EUROPEAN UNION, EUROPEAN ECONOMIC AREA, SWITZERLAND, GUERNSEY, JERSEY, MONACO, SAN MARINO, THE VATICAN AND ISLE OF MAN.  THE CONTENT ON THIS WEBSITE IS NOT, AND SHOULD NOT BE CONSTRUED AS, AN OFFER, INVITATION OR SOLICITATION TO BUY OR SELL ANY OF THE PRODUCTS AND SERVICES MENTIONED HERE IN TO SUCH INDIVIDUALS.

OWNERSHIP

This website is the property of Citibank Berhad (“Citibank”) and our affiliate is Citigroup Inc. and each legal entity that is controlled by Citigroup Inc., whether directly or indirectly( “Citigroup”).

COPYRIGHT © 2010 - 2020 CITIGROUP INC. ALL RIGHTS RESERVED.

Copyright in the pages and in the screens displaying the pages, and in the information and material therein and in their arrangement, is owned by Citigroup unless otherwise indicated.

TRADEMARKS

Citi and Arc Design, Citi, Citibank, Citi Mobile, Citigroup, Citigold and Citiphone are registered service marks of Citigroup Inc. or Citibank, N.A. Citigroup Inc. and its subsidiaries also claim rights in certain other trademarks contained in these pages.

iPhone and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android is a trademark of Google Inc.

USE OF INFORMATION AND MATERIALS

The information and materials contained in these pages, and the terms, conditions, and descriptions that appear, are subject to change. Unauthorized use of Citigroup's web sites systems and/or applications including but not limited to unauthorized entry into Citigroup's systems, misuse of passwords, or misuse of any information posted on a site is strictly prohibited. Not all products and services are available in all geographic areas. Your eligibility for particular products and services is subject to final determination by Citigroup and/or its affiliates. Investment services are not bank deposits or insured by the FDIC or other entity, and are subject to investment risks, including possible loss of principal amount invested.

LINKS

This site may contain links to web sites controlled or offered by third parties (non-affiliates of Citigroup). To the fullest extent permitted by law, Citibank, Citigroup and its affiliates hereby disclaim liability for, any information, materials, products or services posted or offered at any of the third party sites linked to this web site. By creating a link to a third party web site, Citibank, Citigroup and its affiliates do not endorse or recommend any products or services offered or information contained at those web sites, nor shall Citibank, Citigroup or its affiliates be liable for any failure of products or services offered or advertised at those sites. Such third party may have a privacy policy different from that of Citibank. Citigroup and the third party web site may provide less security than Citibank Online or Citigroup site.

NO WARRANTY

The information and materials contained in this site, including text, graphics, links or other items are provided "as is", "as available". Citibank does not warrant the accuracy, adequacy or completeness of this information and materials and expressly disclaims liability for errors or omissions in this information and materials. No warranty of any kind, implied, expressed or statutory including but not limited to the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose and freedom from computer virus, is given in conjunction with the information and materials.

LIMITATION OF LIABILITY

To fullest the extent permitted by law, neither Citibank, or Citigroup or its affiliates be liable for any damages, including without limitation direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with this site or any linked site or use thereof or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if Citigroup, or its representatives, are advised of the possibility of such damages, losses or expenses. To the fullest extent permitted by law liability under any condition or warranty which cannot be legally excluded is limited to Direct Damages. “Direct Damages” means actual damages or losses suffered by you or any other party (if caused by Citibank) and shall not include any compensation for special, punitive, indirect, incidental or consequential damages or losses, including but not limited to loss of profits, business or value, whether or not foreseeable.

SUBMISSIONS

All information submitted to Citigroup via this site shall be deemed and remain the property of Citigroup and Citigroup shall be free to use, for any purpose, any idea, concepts, know-how or techniques contained in information a visitor to this site provides Citigroup through this site. Citigroup shall not be subject to any obligations of confidentiality regarding submitted information except as agreed by Citibank or as otherwise specifically agreed or required by law. Nothing contained in these terms and conditions will be construed as limiting or reducing Citibank’s responsibilities and obligations to customers in accordance with Citigroup or Citibank’s privacy policies.

AVAILABILITY

This site is not intended for distribution to, or use by, any person or entity in any jurisdiction or country where such distribution or use would be contrary to local law or regulation. By offering this site and information, or any products or services via this site, no distribution or solicitation is made by Citigroup to any person to use this site, or such information, products or services in jurisdictions where the provision of this site and such information, products and services is prohibited by law.

CITI MOBILE®SERVICE TERMS OF USE

The following are the Terms of Use for the Citi Mobile service, including the software application that is compatible for use on (i) the iPhone mobile device or iPod touch mobile device, and/or (ii) a mobile device operating on the AndroidTM operating system, which is offered by Citibank. These Terms of Use shall apply to any person (referred to herein as "you" or "your") who accesses or uses any feature of Citi Mobile or downloads the Citi Mobile software application and by doing so, hereby agrees to the Citi Mobile Service Terms of Use.

Citi Mobile service is available to every customer of Citibank with an activated Citibank® Debit and/or ATM Card and/or consumer Credit Card ("Card"), a compatible wireless web-enabled cell phone or other type of mobile device ("Eligible Mobile Device") and a User ID that provides accounts access online and via Citi Mobile service. You can enroll to obtain account information and make selected transactions using your Eligible Mobile Device. The list of Eligible Mobile Devices is published at Citibank® Online or this website and is subject to change with adequate prior notice. There is no charge for using the Citi Mobile service unless otherwise notified. Regular account charges (if any) will apply to services and features that are accessible through the Citi Mobile service. The telecommunications carrier for your Eligible Mobile Device may impose an extra fee in order to make such device ’wireless web enabled’.

You are granted a non-exclusive, non-sublicensable, non-transferable, personal, limited license to install and use the Citi Mobile application ("Mobile Software") only on a mobile device that you own or control, solely for your personal use and as expressly permitted herein. Certain Mobile Software that Citibank uses to provide the Citi Mobile service has been licensed from third parties (each a "Third Party Licensor") that is not affiliated with Citibank. This limited right to use the Mobile Software is revocable in the discretion of Citibank and/or its affiliates. Citibank, its affiliates and its Third Party Licensors retain all right, title and interest in and to the Citi Mobile application and any modifications and updates thereto. You agree not to decompile or reverse engineer the Mobile Software. All rights not expressly granted to you herein are reserved.

Transactions initiated using the Citi Mobile service may constitute electronic funds transfers under the Malaysian laws and regulations. Please review the section of the Citibank Account Terms and Conditions relating to lost or stolen Citibank Debit and ATM Cards, the Citibank Credit Card Terms and Conditions relating to lost or stolen Credit Cards or the specific terms and conditions governing a payment card (including a physical, digital or virtual card), contactless device or other device (including a code of account number to be used for a transaction) issued by Citibank to you, as well as unauthorized electronic transactions for important information on your rights and responsibilities when making transactions using Citi Mobile. Instructions for reporting unauthorized transactions are contained on this website under Online Security Tips. You may only receive information about the accounts that are linked to your Card and/or make transfers between the accounts that are linked to your Citibank Debit and ATM Card. You may only make bill payments to payees added into your payee list, for example, JomPay payee list or to other payees that you set up in your account previously. The standard limitations on transfers and bill payments apply to transactions made through Citi Mobile, as more fully explained in this website.

The Citi Mobile service is provided "as is" and without warranty. You acknowledge and agree that from time to time, the Citi Mobile service may be delayed, interrupted or disrupted for an indeterminate period of time due to circumstances beyond the reasonable control of Citibank including, without limitation, any inaccuracy, interruption or delay in transmission by the telecommunications carrier used with the Eligible Mobile Device to access the wireless web, or any interruption, disruption or failure in the provision of the service, whether caused by strikes, power failures, equipment malfunctions or other reasons. Citibank, its affiliates or a Third Party Licensor shall not be liable for any claim arising from or related to the Citi Mobile service arising from any such delay, interruption, disruption or similar failure. To the fullest extent permitted by law, in no event will Citibank or any affiliate or Third Party Licensor be liable for indirect, consequential or special damages, including lost profits, arising from your use of the Citi Mobile service, even if such damages were reasonably foreseeable and notice was given regarding them. These limitations will apply to all causes of action, whether arising from breach of contract, tort or otherwise. Any such losses or damages that Citibank is liable for will be limited to direct damages only.

By identifying a cell phone or other device as an Eligible Mobile Device for use with the Citi Mobile service, Citibank does not recommend, endorse or make any representation or warranty of any kind regarding the performance or operation of such device. You are responsible for the selection of an Eligible Mobile Device and for all issues relating to the operation, performance and costs associated with such device with your telecommunications carrier.
Citibank and its Third-Party Licensors have no obligation to correct any bugs, defects or errors in the Citi Mobile service or software, or to otherwise support, maintain, improve, modify, upgrade, update or enhance the Citi Mobile service or Mobile Software. Citibank may terminate your use of the Citi Mobile service and expand, reduce or suspend the type and/or dollar amounts of transactions allowed using the service, change the enrollment process and transaction limits associated with it from time to time based on security issues and other factors at any time in its discretion with adequate prior notice.

You acknowledge and agree that Citibank may collect, transmit, store, and use technical, location, and login or other personal data and related information, including but not limited to technical information about your device, system and application software, and peripherals, and information regarding your location, that is gathered periodically to facilitate the provision of Mobile Software updates, product support, and other services to you (if any) related to, or in connection with, the Citi Mobile service.

You agree that you will not use the Citi Mobile application or any services related thereto for any purposes prohibited by Malaysian laws and shall not use or otherwise import, export or re-export the Mobile Software, except as authorized by United States of America laws, Malaysian laws, the laws of the jurisdiction in which the Mobile Software was obtained and any other applicable laws where you may be subject to. You hereby represent and warrant (i) you are not located in a country that is subject to a U.S. Government, Malaysian Government or any other governments’ embargo, or has been designated by the U.S. Government, Malaysian Government and/or any other governments as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government, Malaysian Government and/or any other governments’ list of prohibited or restricted parties.

This Citi Mobile Service Terms of Use agreement is governed by the laws of Malaysia and you hereby irrevocably submit to the jurisdiction of the courts in Malaysia.

DISCONTINUANCE OF CITIBANK ONLINE ON iPad APP

Kindly take note that Citibank for iPad app has been discontinued effective 22 May 2016 onwards. Alternatively, you may continue to bank with us by logging in to Citibank Online on your iPad browser or you can download the refreshed Citi Mobile app on your mobile.

APPLE SPECIFIC TERMS AND CONDITIONS

In addition to your agreement with the foregoing terms and conditions, you acknowledge and agree to the following provisions with respect to your use of the version of the licensed Citi Mobile application compatible with an iPhone or iPod touch device (also called the "Licensed Application").

This Citi Mobile Service Terms of Use is an agreement between you and Citibank. Apple Inc. ("Apple") is not a party to the Citi Mobile Service Terms of Use agreement and does not own and is not responsible for the Licensed Application. Apple is not providing any warranty for the Licensed Application, except if applicable, to refund the purchase price for it. Apple is not responsible for maintenance or other support services for the Licensed Application and shall not be responsible for any other claims, losses, liabilities, damages, costs or expenses with respect to the Licensed Application, including, without limitation, any third party product liability claims, claims that the Licensed Application fails to conform to any applicable legal or regulatory requirement, claims arising under consumer protection or similar legislation, and claims with respect to intellectual property infringement. Any inquiries or complaints relating to the use of the Licensed Application, including those pertaining to intellectual property rights, must be directed to Citibank at the address provided in the 'Contact Us' section of this website.

The license you have been granted herein is limited to a non-transferable license to use the Licensed Application on any iPhone or iPod touch that you own or control, as permitted by the Usage Rules set forth in the App Store for Malaysia Terms and Conditions. In addition, you agree to comply with the terms of any third party agreement that is applicable to you when using the Licensed your application, such as your wireless data service agreement.

You hereby represent and warrant (i) you are not located in a country that is subject to a U.S. Government, Malaysian Government or any other governments' embargo, or has been designated by the U.S. Government, Malaysian Government and/or any other governments as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government, Malaysian Government and/or any other governments' list of prohibited or restricted parties.

You acknowledge and agree that Apple and Apple's subsidiaries are third party beneficiaries of this Citi Mobile Service Terms of Use agreement and that, upon your acceptance of the terms and conditions of this Citi Mobile Service Terms of Use agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce this Citi Mobile Service Terms of Use agreement against you as a third party beneficiary thereof.

ADDITIONAL TERMS

Certain sections or pages on this site may contain separate terms and conditions, which are in addition to these terms and conditions. In the event of a conflict, the additional terms and conditions will govern for those sections or pages.

GOVERNING LAW

Use of this site shall be governed by all applicable laws and regulations of Malaysia and you hereby irrevocably submit to the jurisdiction of the courts in Malaysia.

Last modified: 3rd February 2020