DIRECTDEBIT

Discover a better direct debit option for recurring transactions.

Discover a better direct debit option for recurring transactions.

Manage your transactions via DirectDebit

DirectDebit is a convenient way of performing automatic direct debit transactions from other local banks (Buyer Bank) to your local Citibank® checking and savings account(s).

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Benefits

Convenient

  • Automatic service that allows easy settlement and payment of monthly or recurring transactions.
  • Register once at a Citibank® branch near you, and you're set for all your monthly transaction needs.

Savings

  • Transfer funds from your Buyer Bank into your Citibank® checking or savings account(s) without service charges.
Eligible banks

The table below shows the list of banks, or Buyer Banks, from which you can perform DirectDebit.

1. Citibank Berhad
2. Malayan Banking Berhad
3. CIMB Bank Berhad
4. Public Bank Berhad
5. Hong Leong Bank Berhad
6. RHB Bank Berhad
7. Bank Islam Malaysia Berhad
8. Bank Kerjasama Rakyat Malaysia Berhad
9. HSBC Bank Malaysia Berhad
10. Standard Chartered Bank Malaysia Berhad
11. OCBC Bank Malaysia Berhad
12. Deutsche Bank Malaysia Berhad
13. Bank of America Merrill Lynch
14. J.P. Morgan Chase Bank Berhad
How To Apply
FAQs

Click on    to expand and on    to minimise the details.

DirectDebit is an alternative payment method for customers. This service is free of charge and allows you to conduct monthly fixed direct debit transactions from Buyer Banks to your local Citibank checking or savings account.

You may refer to the benefits here.

Yes, registration is required. You may do so by obtaining a registration form from your nearest Citibank branch.

You will need to have a Citibank Checking or Savings account, and the account number of the Buyer Bank from which you would like to have your funds debited.

No, this service is complimentary exclusively for Citibank customers.

The minimum amount is RM500, and the maximum amount is RM5,000,000 per direct debit instruction.

Yes, 1 time per month for each unique transaction. Please refer to the table below for examples of a "unique transaction".

Scenario Eligibility
Customer wants to debit funds from Buyer Bank A AND Buyer Bank B into Citibank Account A Allowed
Customer wants to debit funds from Buyer Bank A into Citibank Account A AND Citibank
Account B
Allowed*
Customers wants to debit funds from Buyer Bank A AND Buyer Bank B into Citibank Account A and Citibank Account B Allowed*

* DirectDebit transactions involving 2 Citibank accounts will require discretion from the Buyer Bank(s).

Yes, you will receive an SMS notification if your DirectDebit transaction has failed.

Your initial DirectDebit registration form will be rejected, and you will need to fill up a new DirectDebit registration form.

To ensure safety and security, MyClear and the Buyer Bank will be required to authorize and approve your registration. As such, it will take no longer than 60 days for you to be registered.

The funds will be debited from your Buyer Bank account 1 working day before the Effective Date* that you state in the registration form.

* Effective Date is the date where the funds will be credited into your Citibank account. If the Effective Date falls on a Saturday/Sunday/public holiday, the funds will be credited the next working day.

You may check your account balance and transaction history via Citibank Online. The description on your statement will be displayed as "FPX CREDIT".

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