Manage your transactions via automatic direct debit
Financial Process Exchange (FPX) Direct Debit is a convenient way of performing automatic direct debit transactions from other local banks (Buyer Bank) to your local Citibank® checking and savings account(s).
- Automatic service that allows easy settlement and payment of monthly or recurring transactions.
- Register once at a Citibank® branch near you, and you're set for all your monthly transaction needs.
- Transfer funds from your Buyer Bank into your Citibank® checking or savings account(s) without service charges.
The table below shows the list of banks, or Buyer Banks, from which you can perform FPX Direct Debit.
|2.||Malayan Banking Berhad|
|3.||CIMB Bank Berhad|
|4.||Public Bank Berhad|
|5.||Hong Leong Bank Berhad|
|6.||RHB Bank Berhad|
|7.||Bank Islam Malaysia Berhad|
|8.||Bank Kerjasama Rakyat Malaysia Berhad|
|9.||HSBC Bank Malaysia Berhad|
|10.||Standard Chartered Bank Malaysia Berhad|
|11.||OCBC Bank Malaysia Berhad|
|12.||Deutsche Bank Malaysia Berhad|
|13.||Bank of America Merrill Lynch|
Click on to expand and on to minimise the details.
Financial Process Exchange (FPX) Direct Debit is an alternative payment method for customers. This service is free of charge and allows you to conduct monthly fixed direct debit transactions from Buyer Banks to your local Citibank checking or savings account.
Yes, registration is required. You may do so by obtaining a registration form from your nearest Citibank branch.
You will need to have a Citibank Checking or Savings account, and the account number of the Buyer Bank from which you would like to have your funds debited.
No, this service is complimentary exclusively for Citibank customers.
The minimum amount is RM500, and the maximum amount is RM5,000,000 per direct debit instruction.
Yes, 1 time per month for each unique transaction. Please refer to the table below for examples of a "unique transaction".
|Customer wants to debit funds from Buyer Bank A AND Buyer Bank B into Citibank Account A||Allowed|
|Customer wants to debit funds from Buyer Bank A into Citibank Account A AND Citibank
|Customers wants to debit funds from Buyer Bank A AND Buyer Bank B into Citibank Account A and Citibank Account B||Allowed*|
* FPX Direct Debit transactions involving 2 Citibank accounts will require discretion from the Buyer Bank(s).
If your transaction is not successful due to insufficient funds, Citibank will attempt to debit the funds from your Buyer Bank account again after 2 working days. If it is still not successful after the second attempt, you will receive an SMS notification regarding the situation.
Yes, you will receive an SMS notification if your FPX Direct Debit transaction has failed due to any reason. If the reason is insufficient funds, you will receive the SMS notification after an unsuccessful second attempt after 2 working days.
Your initial FPX Direct Debit registration form will be rejected, and you will need to fill up a new FPX Direct Debit registration form.
To ensure safety and security, MEPS and the Buyer Bank will be required to authorize and approve your registration. As such, it will take no longer than 60 days for you to be registered.
The funds will be debited from your Buyer Bank account 1 working day before the Effective Date* that you state in the registration form.
* Effective Date is the date where the funds will be credited into your Citibank account. If the Effective Date falls on a Saturday/Sunday/public holiday, the funds will be credited the next working day.
You may check your account balance and transaction history via Citibank Online. The description on your statement will be displayed as "FPX CREDIT".