- CitiPhone Banking
Experience convenience wherever you are with easy access to our banking, investment and card services 24 hours a day.
A Telephone Pin for Greater Accessibility
Contact our CitiPhone Officer to create your Telephone Pin for faster access to your accounts via our IVR.
CitiPhone Officer near you:
Express Interactive Voice Response (IVR) Method
At Citibank, we believe in hassle-free banking. You can check your credit card balances, redeem your reward points and enroll for e-statements using our Express IVR.
View our step-by-step guide flow below.
Quick Step of Credit Card Balance Enquiry
Rewards Redemption Inquiries & E-statement enrollment
Interactive Voice Response (IVR) Overview
Our Interactive Voice Response lets you do your banking in the comfort of your home or office 24 hours a day. All you need is a Telephone Pin to gain access to a wealth of banking functions including checking of balances, transferring of funds and even getting an increase in your credit limit. You can explore the services available using the comprehensive guide below.
You may also download the Portable Document Format (PDF) of the IVR overview for your convenience.
Please click the preferred tab for complete list of services available.