CITIPHONE BANKING

CitiPhone Self-Service Phone Banking.

CitiPhone Self-Service Phone Banking.

Experience convenience wherever you are with easy access to our banking, investment and card services 24 hours a day.

Introduction to IVR

Preview our IVR introductory video right here.

Preview our IVR introductory video.

A Telephone Pin for Greater Accessibility

Contact our CitiPhone Officer to create your Telephone Pin for faster access to your accounts via our IVR.

CitiPhone Officer near you:

Kuala Lumpur: 03 - 2383 0000

Kuala Lumpur: 03 - 2383 0000

Penang: 04 - 296 0000

Penang: 04-296 0000

Johor Bahru: 07 - 268 0000

Johor Bahru: 07 - 268 0000

Melaka: 06 - 852 0000

Melaka: 06 - 852 0000

Kuantan: 09 - 509 0000

Kuantan: 09 - 509 0000

Express Interactive Voice Response (IVR) Method

At Citibank, we believe in hassle-free banking. You can check your credit card balances, redeem your reward points and enroll for e-statements using our Express IVR.

View our step-by-step guide flow below.

Quick Step of Credit Card Balance Enquiry

Quick Step of Credit Card Balance Enquiry

Rewards Redemption Inquiries & E-statement enrollment

Rewards Redemption Inquiries & E-statement enrollment

Interactive Voice Response (IVR) Overview

Our Interactive Voice Response lets you do your banking in the comfort of your home or office 24 hours a day. All you need is a Telephone Pin to gain access to a wealth of banking functions including checking of balances, transferring of funds and even getting an increase in your credit limit. You can explore the services available using the comprehensive guide below.

You may also download the Portable Document Format (PDF) of the IVR overview for your convenience.

Please click the preferred tab for complete list of services available.

WELCOME TO CITIP

WELCOME TO CITIP

Account Information Credit Limit Inquiry, Other Offers Funds Transfer Rewards, T-Pin, E-statement Enrollment, SMS Alert Application, Product Inquiry, General Info Lost/ Stolen Card Credit Limit Inquiry, Other Offers Funds Transfer Rewards, T-Pin, E-statement Enrollment, SMS Alert Application, Product Inquiry, General Info Lost/ Stolen Card Account Information Credit Limit Inquiry, Other Offers Funds Transfer Rewards, T-Pin, E-statement Enrollment, SMS Alert Application, Product Inquiry, General Info Lost/ Stolen Card Account Information Credit Limit Inquiry, Other Offers Funds Transfer Rewards, T-Pin, E-statement Enrollment, SMS Alert Application, Product Inquiry, General Info Lost/ Stolen Card Account Information Credit Limit Inquiry, Other Offers Funds Transfer Rewards, T-Pin, E-statement Enrollment, SMS Alert Application, Product Inquiry, General Info Lost/ Stolen Card Account Information Credit Limit Inquiry, Other Offers Funds Transfer Rewards, T-Pin, E-statement Enrollment, SMS Alert Application, Product Inquiry, General Info Lost/ Stolen Card Account Information Credit Limit Inquiry, Other Offers Funds Transfer Rewards, T-Pin, E-statement Enrollment, SMS Alert Application, Product Inquiry, General Info Lost/ Stolen Card