Simplify online shopping with Visa Checkout
Visa Checkout is a digital payment service designed to simplify your entire payment process when shopping online. It lets you save your Citi credit card and shipping details under one login credential. Just set it up once and start spending less time filling out forms when you shop online where Visa Checkout is accepted.
Visa Checkout is available for both Visa and non-Visa Citi credit cards.
Shop. Click. Buy.
Streamline your online shopping experience with Visa Checkout.
Keep your card, just use your Visa Checkout login to pay.
Shopping on-the-go made easy as it works on all devices.
No forms, no fuss. Checkout is a breeze.
Your information is stored under multiple layers of security.
Watch Visa Checkout in action.
Just enter your information once. Then simply:
General Questions about Visa Checkout
Visa Checkout makes online shopping more enjoyable by making it easy to complete your purchase. Simply enter your username and password and speed through your online shopping experiences with a single account that can be used across all your devices. No need to re-enter your card number or address. And you can store and use any major credit or debit card.
Today you can use Visa Checkout at many of your favourite online stores, with many more joining each month. For a full list, visit https://checkout.visa.com/shopping.
To create a Visa Checkout account, go to the Visa Checkout enrolment page.
You can add Visa, MasterCard or American Express credit cards to your Visa Checkout account.
Visa Checkout can be accessed using any web-enabled mobile device.
Visa is experienced in handling sensitive information. We use advanced security technologies to protect the information you store in your Visa Checkout account, including industry standard encryption and multilayer authentication.
If you have concerns about a promotion, coupon, discount, charge, delivery of or issues related to a purchase, the status of a refund, or have any customer service issues with the merchant, please contact the merchant. If you have an issue that has not been resolved by the merchant and would like to escalate a concern about a charge or refund, we suggest that you contact the issuer of your card by calling the customer service number on the back of the card you stored in your Visa Checkout account and used to make the purchase.
Depending on the card that you use during checkout, you may see an extra security prompt put in place by the financial institution that issued your card to confirm that you are the authorized cardholder. This helps reduce the risk of fraud on your account.
For more information on Verified by Visa, please visit https://usa.visa.com/pay-with-visa/featured-technologies/verified-by-visa.html
For more information on MasterCard SecureCode, please visit http://www.mastercard.us/support/securecode.html.
Creating an account
When you're selecting a password for your Visa Checkout account, keep these password requirements in mind:
- At least 6 characters and maximum 32 characters.
- Can include lower case and capital letters.
- Allowed special characters: ! @ # $ % & * ?
- Cannot contain a portion of your email address.
- Cannot contain spaces or three or more consecutive repeating characters.
Accessing your account
If you forget your password, follow these steps:
- Visit https://secure.checkout.visa.com.
- Click the "Forgot?" link on the sign in page.
- We'll send password reset instructions to the email address associated with your account. Follow those instructions to create a new password.
If you don't receive the password reset email, we suggest checking your spam folder. If the email isn't there, you can request a new one, or contact us.
To prevent unauthorized access to your account, we lock your account temporarily if you enter an incorrect username or password too many times. You can unlock your account by using the Forgot Password link, or you can contact us for assistance. You are not able to use your Visa Checkout account for purchases during the time the account is locked.
To protect access to your account, we may ask you to answer a security question that other people would have trouble answering. If you have trouble accessing your account at any point, these questions help us confirm your identity. We might ask you to answer these questions when you log in from a new device, when you have forgotten your password, or when you contact customer support via phone.
When you create a Visa Checkout account, security questions are generated automatically based on information stored in your account. You may optionally set up additional security questions by signing in to your account and clicking the Account Settings link.
The answers to your Visa Checkout security questions must meet the following requirements:
- Answers must be between 3 and 24 characters in length.
- The characters you use can be numbers, letters, special characters, and/or spaces.
- You can't use the same answer for another Visa Checkout security question.
- Your answers are not case-sensitive, so "Dog" and "dOg" are treated the same way.
After a short period of inactivity or if you close your browser window you will be automatically logged out of your Visa Checkout session and you will be required to log back in afterwards.
Click Log Out which appears in the top right hand corner of the screen to close Visa Checkout.
Making changes to your account
- Visit https://secure.checkout.visa.com and sign in to your account
- Go to "My Account Information" section
- Click "Edit" under "Sign In Information"
- Click "Update" to save your new password
We'll send a confirmation email to your email address to notify you of the change.
If you receive an error message when you try to add a payment card, it is likely that the billing information you entered doesn't match the billing information associated with that card. Please verify that you have correctly entered your card information, and that the billing address matches the card information on file with your card issuer.
To help prevent unauthorized access to card information, we won't let you add a card if you've tried to add it multiple times with incorrect information. If you receive an error message saying that you have exceeded the maximum number of attempts to add or edit a card, you won't be allowed to add that payment method to your account for another 24 hours.
We'd hate to see you go.
Please contact us if there's anything we can do to help.
To permanently close your personal Visa Checkout account, click the link below:
Close Your Account
If you have a developer account, you can close your account by contacting firstname.lastname@example.org.
For more FAQs, please click here.
VISA Checkout is a digital payment service offered by Visa Worldwide Pte. Ltd. (Reg no. 200719281K) ("Visa"). VISA Checkout is the obligation of Visa. VISA Checkout is not offered by or obligations of or guaranteed by Citibank Berhad, Citibank, Citibank N.A., Citigroup Inc. or and of its affiliates or subsidiaries. The information provided above must be read with, and is subject to, Visa Checkout's terms of service. For Visa Checkout's terms of service and FAQ on VISA Checkout, please visit VISA's web-site.