FEES AND CHARGES

Fees and Charges

Fees and Charges

View all detailed fees and charges on one consolidated page here easily and conveniently.

Intrabank Funds Transfer

  Types of Charges Channels
Internet Banking Mobile Banking ATM Over-the-Counter (OTC)
(1) Fees and Charges (RM per transaction)
• Individual Complimentary Complimentary Complimentary Complimentary
• Sole-proprietors, partnership and SME1 Complimentary Not applicable Not applicable Complimentary*
*Additional manual fee applies
• Other corporates Complimentary Not applicable Not applicable Complimentary*
*Additional manual fee applies
(2) Daily transaction limit (RM per day)
• Individual No limit No limit No limit No limit
• Sole-proprietors, partnership and SME1 No limit Not applicable Not applicable No limit
• Other corporates No limit Not applicable Not applicable No limit
(3) Payment reference
(i) Availability of payers' names and payment references in beneficiaries' bank statement.
• Individual YES YES Nil YES
• Sole-proprietors, partnership and SME1 YES Not applicable Nil YES
• Other corporates YES Not applicable Nil YES
(ii) Availability of beneficiaries' names and payment references in payers' bank statement
• Individual YES YES Nil YES
• Sole-proprietors, partnership and SME1 YES Not applicable Nil YES
• Other corporates YES Not applicable Nil YES
(4) Operating hours 24 hours 24 hours 24 hours Banking hours
Descriptions For all channels
5) Crediting time
(i) Monday - Friday Immediate Immediate
(ii) Non-business days
   Individual Immediate Immediate
   Sole-proprietors, partnership and SME1 Following Business Day Following Business Day
   Other corporates Following Business Day Following Business Day
6) Refund time Immediate Immediate

1For manufacturing sector, sales turnover not exceeding RM50 mil or full-time employees not exceeding 200 workers; for services and other sectors, sales turnover not exceeding RM20 mil or full-time employees not exceeding 75 workers

Interbank GIRO (IBG)

  Types of Charges Channels
Internet Banking Mobile Banking ATM Over-the-Counter (OTC)
(1) Fees and Charges (RM per transaction)
• Individual 0.10
Notice: This will be waived (effective 24th March 2015) until further notice.
0.10
Notice: This will be waived (effective 24th March 2015) until further notice.
Not applicable Complimentary
• Sole-proprietors, partnership and SME1 0.10 Not applicable Not applicable 2.00*
*Additional manual fee applies
• Other corporates 0.10 Not applicable Not applicable 2.00*
*Additional manual fee applies
(2) Daily transaction limit (RM per day)
• Individual Daily combined limit for fund transfers via Citibank Online Banking, Citibank Mobile Banking, CitiPhone banking and MEPS ATM is RM50,000 for Citigold and Citibanking customers. Nil Daily combined limit for Interbank GIRO transfer via OTC is RM1,000,000
• Sole-proprietors, partnership and SME1 No limit Not applicable Nil No limit
• Other corporates No limit Not applicable Nil No limit
(3) Payment reference
(i) Availability of payers' names and payment references in beneficiaries' bank statement.
• Individual YES YES Nil YES
• Sole-proprietors, partnership and SME1 YES Not applicable Nil YES
• Other corporates YES Not applicable Nil YES
(ii) Availability of beneficiaries' names and payment references in payers' bank statement
• Individual Yes for beneficiaries' names , No for payment references Yes for beneficiaries' names , No for payment references Nil YES
• Sole-proprietors, partnership and SME1 YES Not applicable Nil YES
• Other corporates YES Not applicable Nil YES
(4) Future-dated payments
• Individual YES YES Nil YES
• Sole-proprietors, partnership and SME1 YES Not applicable Nil YES
• Other corporates YES Not applicable Nil YES
(5) Operating hours 24 hours 24 hours   Banking hours
(6) Crediting Time & Refund Time for IBG transaction made at Internet Banking and Over-the-counter (OTC)
Payment initiated by Customers *Funds Received by Beneficiaries *Refund for
Unsuccessful
Transactions
Business days

(Mon-Fri)
Before 5:00 am Same business day By 11:00 am By 5:00 pm
5:01 am to 8:00 am By 2:00 pm By 8:20 pm
8:01 am to 11:00 am By 5:00 pm By 11:00 pm
11:01 am to 2:00 pm By 8:20 pm By 11:00 am, next
business day
2:01 pm to 5:00 pm By 11:00 pm
After 5:00 pm Next business day By 11:00 am By 5:00 pm
Non-Business days (Saturday, Sunday and Federal Territory Public Holidays) Next business Day By 11:00 am By 5:00 pm
* Under normal circumstances
(7) Refund Time Transactions performed by 11.00 am
- Same Day Refund

Unsuccessful transactions performed
after 11.00 am
- Refund on Following Business Day
Transactions performed by 11.00 am
- Same Day Refund

Unsuccessful transactions performed after 11.00 am
- Refund on Following Business Day

1 For manufacturing sector, sales turnover not exceeding RM50 mil or full-time employees not exceeding 200 workers; for services and other sectors, sales turnover not exceeding RM20 mil or full-time employees not exceeding 75 workers

Instant Interbank Funds Transfer (IBFT)

Not available for sole-proprietors, partnership, SME and other corporate

  Type of Charges Channels
Internet Banking Mobile Banking ATM
(1) Fees and Charges (RM per transaction)
• Individual 0.30 0.30 Complimentary
• Sole-proprietors, partnership and SME1 Not applicable Not applicable Not applicable
• Other corporates Not applicable Not applicable Not applicable
(2) Daily transaction limit (RM per day)
• Individual Daily combined limit for fund transfers via Citibank Online Banking, Citibank Mobile Banking, CitiPhone banking and MEPS ATM is
RM50,000 for Citigold and Citibanking customers.
• Sole-proprietors, partnership and SME1 Not applicable Not applicable Not applicable
• Other corporates Not applicable Not applicable Not applicable
(3) Payment reference
(i) Availability of payers' names and payment references in beneficiaries' bank statement. Yes Yes No
(ii) Availability of beneficiaries' names and payment references in payers' bank statement Yes Yes No
(4) Operating hours 24 hours 24 hours 24 hours

  Descriptions For all channels
(5) Crediting time
(i) Monday - Friday Immediate Immediate Immediate
(ii) Non-business days Immediate Immediate Immediate
(6) Refund time Immediate Immediate Immediate

1 For manufacturing sector, sales turnover not exceeding RM50 mil or full-time employees not exceeding 200 workers; for services and other sectors, sales turnover not exceeding RM20 mil or full-time employees not exceeding 75 workers

RENTAS

  Type of Charges Channels
Internet Banking Mobile Banking Over-the-Counter (OTC)
(1) Fees and Charges (RM per transaction)
• Individual Not applicable Not applicable 5.00
• Sole-proprietors, partnership and SME1 2.00 Not applicable 5.00*
*Additional manual fee applies
• Other corporates 5.00
Not applicable 5.00*
*Additional manual fee applies
(2) Payment reference
(i) Availability of payers' names and payment references in beneficiaries' bank statement.
• Individual Nil Nil YES
• Sole-proprietors, partnership and SME1 YES Not applicable YES
• Other corporates YES Not applicable YES
(ii) Availability of beneficiaries' names and payment references in payers' bank statement
• Individual Nil Nil YES
• Sole-proprietors, partnership and SME1 YES Not applicable YES
• Other corporates YES Not applicable YES
(3) Operating hours 24 hours Not applicable Banking hours

  Descriptions For all channels
(4) Crediting time
(i) Monday - Friday Immediate Immediate
(ii) Non-business days Following Business Day Following Business Day
(5) Refund time Immediate Immediate

1 For manufacturing sector, sales turnover not exceeding RM50 mil or full-time employees not exceeding 200 workers; for services and other sectors, sales turnover not exceeding RM20 mil or full-time employees not exceeding 75 workers

Financial Process Exchange (FPX) and Interbank Direct Debit

  Types of Charges FPX Interbank Direct Debit
B2C B2B
(1) Fees and Charges (RM per transaction)
• Individual Not applicable Not applicable Complimentary
• Sole-proprietors, partnership and SME1 Not applicable Not applicable 1.50
(Direct Debit Authorization - RM2.00/authorization)
• Other corporates Not applicable Not applicable 1.50
(Direct Debit Authorization - RM2.00/authorization)
(2) Merchants Not applicable Not applicable -

1 For manufacturing sector, sales turnover not exceeding RM50 mil or full-time employees not exceeding 200 workers; for services and other sectors, sales turnover not exceeding RM20 mil or full-time employees not exceeding 75 workers

Other related fees/charges for online banking (internet and mobile banking)

  Type of Charges Individual Sole-Proprietors, Partnership and SME1 Other Corporates
1 Other related charges
(i) Maintenance / subscription fee
- CBP (Commercial Banking Portal) Not applicable Complimentary Complimentary
- CitiDirect Not applicable RM300 RM300
(ii) Security tokens Nil RM50 (if token is used) RM50
(iii) Annual digital certificates Nil Not applicable Not applicable
(iv) Salary payment / payroll Nil RM0.10 applies for basic Interbank GIRO service RM0.10 applies for basic Interbank GIRO service
(v) Notification / SMS Complimentary Complimentary Complimentary
(vi) Training Nil 1st Training - Complimentary 1st Training - Complimentary
2 Incentives and packages Nil Incentives and packages are available. Please contact CitiService Malaysia at +603-2383 1111 for more information Incentives and packages are available. Please contact CitiService Malaysia at +603-2383 1111 for more information