Fees and Charges

Fees and Charges

All Fees and Charges shown below are 0% GST (effective 1 June 2018)

View all detailed fees and charges on one consolidated page here easily and conveniently.

Corporate Account Services

Payment Services

Note: For Manually Initiated Fund Transfer Instructions an additional service fee of MYR 600.00 / USD 150.00 per payment applies. This is not applicable for instructions via CitiDirect Online Banking.

Products Charges Payment Cut-off Time Important Notes

Outgoing MYR Electronic Fund Transfer (Domestic Transfer)

RENTAS MYR 5.00 per payment 3.30 pm

All payments MYR 10,000 and above are sent via RENTAS. Lower value payments are sent via Interbank GIRO.

Payment initiated between Win 1 to Win 5, beneficiary will receive the funds on the same business day. Payment initiated after Win 5 or future dated IBG Giro transactions, funds will be processed on the next business day in Win 1.

Additional charges apply for ancillary services.

Interbank GIRO

MYR 0.10 per payment

Win 15.00 am
Win 28.00 am
Win 311.00 am
Win 41.00 pm
Win 55.00 pm


click here for Payer Terms and Conditions



click here for Payer Terms and Conditions

Coming Soon

Financial Process Exchange (FPX) Payment

Complimentary Not applicable

Minimum and maximum limit per FPX transaction is MYR 2.00 and MYR 1,000,000 respectively.

FPX service is available 24-hours daily, subject to CitiDirect BE® Corporate Banking service availability excluding the system downtime maintenance.

Outgoing Foreign Currency Electronic Fund Transfer (Telegraphic Transfer)
Payment issuance - charge mode SHA or BEN USD 10.00 per payment
AUD9.30 am
JPY11.00 am
SGD11.00 am
HKD1.00 pm
EUR3.00 pm
GBP3.00 pm
CAD3.00 pm
CHF3.00 pm
DKK3.00 pm
NOK3.00 pm
SEK3.00 pm
USD4.00 pm
For charge mode BEN or SHA, correspondent bank charges are for the account of beneficiary.
Payment issuance - charge mode OUR:

  • Full Value Transfer (FVT) Fee for all currencies

  • Issuance Fee
USD 30.00 per payment

USD 10.00 per payment
For charge mode OUR, FVT is applied which covers the regular correspondent bank charges up to a pre-defined threshold.
Notice:Payment received within the currency cut-off time will be processed on the same business day with condition that purpose of payment (purpose code) and all required information is provided to the bank. Please click here for purpose of payment listing.
Bank Drafts
  • MYR Drafts
MYR 4.50 - 5.50 per draft(charges apply based on volume) 4.00 pm

Additional postage charges applicable.

Notice: A processing fee of MYR 0.50 per cheque will be imposed with effect from 2 January 2015

Foreign Currency Drafts offering to be discontinued effective 31 March 2021.

  • Foreign Currency Drafts
MYR 10.00 per draft
Electronic In-house Transfer Complimentary 4.00 pm For Citi Malaysia to Citi Malaysia accounts only.
Statutory Payments Complimentary 2.00 pm Payment for EPF, SOCSO and LHDN
Payment Cancellation
  • Recall of Electronic Funds Transfer
MYR 35.00 per payment Cables charges for recall of funds.
  • House Cheque & Bank Draft in MYR
MYR 10.00 per draft For Bank Draft, if the original draft is not returned, an additional charge of MYR 10.00 stamping fee (of the Letter of Indemnity).
  • Bank Draft in Foreign Currency
MYR 20.00 per draft
Receivables Services
Products Charges Receivables Cut-off Time Important Notes
Incoming Fund Transfers
  • via GIRO (MYR)
Win 111.00 am
Win 22.00 pm
Win 35.00 pm
Win 48.00 pm
Win 511.00 pm
Same day crediting for funds received within Interbank GIRO cut-off windows. Please refer to payment cut-off times for information.
  • via RENTAS (MYR)
Complimentary 4.00 pm Same day crediting for funds received within the payment cut-off time.
  • via DuitNow

Coming Soon.

click here for NAD Terms and Conditions, which allows you to link your account to your DuitNow ID (e.g. Business registration number).

  • via Telegraphic Transfers
Complimentary 4.00 pm

Applicable for credit into same currency account subject to funds receipt at Citi’s correspondent bank with complete payment purpose and required information provided to the bank.

For cross-currency credit, please refer to the cut-off time for Outgoing Foreign Currency Electronic Fund Transfer.

Cheque Deposits
Local (MYR) Cheques Complimentary 4.00 pm

For local cheque received/deposited BEFORE 4pm, the funds will be available to customer the next business day*, provided the cheque deposited is not returned.

For local cheque received/deposited AFTER 4pm, the funds will be available to customer on 2nd business day*, provided the cheque deposited is not returned.

*Federal Territory holiday is not considered a business day for all states.

Foreign Currency Cheques:
  • Drawn on bank domiciled in the country of the currency (e.g. USD cheque drawn on a bank in U.S.A.)
MYR 10.00 per cheque 4.00 pm FVT is applied for all USD charge mode OUR payments. Charge is inclusive of issuance fees and regular correspondent bank charges.
  • Drawn on a bank domiciled in a country other than the domicile country of the currency (e.g. AUD cheque drawn on a bank in USA)
MYR 50.00 per cheque 4.00 pm
Cash Deposits (Over the Counter)
  • Cash Deposit
MYR 2.00 per deposit 4.00 pm Free for first and second deposits per day, MYR 2.00 for each subsequent deposit
  • Bulk Cash Handling (for MYR10,000 and above)
MYR 10.00 per 1,000 pieces 4.00 pm Prorated and applicable to notes and coins
Account Services
Products Charges Important Notes
Online Banking Platforms:
  • CitiDirect® Online Banking
MYR 318.00 per month www.citidirect.com
  • Safeword Card
USD50 per Issuance
USD15 per quarter for Usage
As an alternative to Safeword Card, we recommend the usage of MobilePASS with no charges and additional security benefits.
Corporate Account Statements:
  • Electronic Statement
Complimentary Online Statement and Email Statements.
  • Paper Statement
MYR 20.00 per statement Inclusive of regular mail postage.
  • Re-print of Statement or Advice
MYR 5.00 per page
Cheque Book (50 leaves) MYR 20.00 per book

Notice: A processing fee of MYR 0.50 per cheque will be imposed with effect from 2 January 2015
Regular domestic courier charge included.
Returned Cheque MYR 95.00 per cheque Returned due to insufficient funds.
Audit Confirmation
  • Account Balances
MYR 20.00 per account
  • Facility Balances
MYR 100.00 per company
Euro Account Maintenance Fee 0.7% p.a. with no minimum balance Charged on a monthly basis based on daily account balances
JPY Account Maintenance Fee Below JPY 1MM - Waived
Above JPY 1MM - 0.6% p.a.
Charged on a monthly basis based on daily account balances
AUD Account Maintenance Fee 0.15% with no min balance Charged on a monthly basis based on daily account balances.
FCY Account Maintenance Fee (except USD, EUR, JPY and AUD) USD 50 equivalent per month Charged on a monthly basis based on daily account balances.
Dormant Account MYR 150.00 per month Accounts inactive more than 180 days
Account Closure Fee MYR 397.00 per account (or equivalent to USD100/-)

Key Notes:

•This schedule is effective 1 April 2021 and provided for reference purposes only. Kindly contact CitiService via email at malaysia.citiservice@citi.com or 03-2383 1111 03-2383 1111 (KL), 04-818 1555 04-818 1555 (PG) or +607-340 7000 +607-340 7000 (JB) for any inquiry.

• Processing date is the day Citi debit or credit your account and process the transaction. Timing of receipt or funds usability will depend on the correspondent bank and/or beneficiary bank.

• Timely processing of your payment is dependent on:
i) Availability of sufficient funds and/or credit facilities.
ii) Receipt of clear, complete and correct payment instructions (and any applicable supporting document where required).

• Cut-off time for manually initiated fund transfer instructions is 10.00 am for foreign currency payments and 3.00 pm for ringgit payments.

• Certain transaction may require a confirmation via telephone call-back by Citi. Please ensure the applicable personnel are contactable to avoid delay or non-execution of the transaction.