COVID-19 Support

COVID-19 Support

In line with the recent announcement by the Association of Banks in Malaysia (ABM) and Association of Islamic Banking and Financial Institutions Malaysia (AIBIM), Citi remains committed to extend the targeted repayment assistance measures to support our customers who have been affected by the MCO. The enrolment to the Citi repayment assistance programs below will be open until 30 June 2021.

If you are a B40 customer / M40 customer / Microenterprise, please submit your application for the Expanded Targeted Repayment Assistance Program here.For more information on Expanded Targeted Repayment Assistance Program for B40, M40 and Microenterprises, please refer here.

If you are in categories other than the above, please submit your application for the Repayment Assistance Program here.For more information on Repayment Assistance Program for Loans / Financing, please refer here.

Please note that if you are currently enrolled or have previously availed assistance and should you continue to face difficulty, you are still eligible to apply for both Expanded Targeted Repayment Assistance Program and Repayment Assistance Program.

Loan Repayment Flexibility for Customers Affected by Covid-19

Citi will provide targeted moratorium extension and provision of repayment flexibility for the following:

Reason for Loan repayment restructure & reschedule request Applicable Products Program Type
Loss of job  All products (except Credit Cards) Extension of Loan Moratorium (“Deferment Program”) for 3 months (applicable for all Citi Instalment Loans and Unsecured Term Loans, Ready Credit, Mortgage Loan/Financing and Overdraft products)
Income reduction Citi Instalment Loans and Unsecured Term Loans Reduction of monthly loan instalment by 50% (applicable for Citi Instalment Loans and Unsecured Term Loans)
Mortgage Loan/Financing and Overdraft products (except Citibank Home Financing-i product, Amortizing Revolving Mortgage and Overdraft Loans) Interest/rental payment and optional extension of loan tenor (applicable for Mortgage Loan/Financing)
All products
(except Credit Cards)
Rescheduled or Restructured repayment plan (applicable for all Citi Instalment Loans and Unsecured Loans, Ready Credit, Mortgage Loan/Financing and Overdraft products)

If you are a B40 customer / M40 customer / Microenterprise, please submit your application for the Expanded Targeted Repayment Assistance Program here.

If you are in categories other than the above, please submit your application for the Repayment Assistance Program here.

Credit Card Relief Conversion Plan

The enrolment period for this program has ended on 31 December 2020. Should you require any financial assistance, please reach out to Citibank Contact Centre.

Click here to refer to the Relief Conversion Plan Product Disclosure Sheet and here for the Terms and Conditions.

Branch Update

The well-being of our employees and customers remain our top priority. We continue to monitor developments closely and have put in place precautionary measures during this period.

Services such as fund transfers, payments (including credit card payments) and balance enquiries will continue to be available through our digital banking channels, including Citi Mobile® App and Citibank Online (www.citibank.com.my) at the comfort of your own home. CitiPhone Banking services are available and operating as usual as well.

As we may be experiencing potential delays in delivery, we assure you that our team together with our partners are doing our best to process and deliver your new Citi Credit Card, acquisition / welcome gift, and redemption item(s) from the Citi Rewards Catalogue.

For your safety and the safety of others, we encourage customers and visitors who are feeling unwell or suspect that they may have been exposed to COVID-19 to avoid visiting our offices or branches and promptly seek medical care.

Thank you for your understanding and stay safe.

Beware of Covid-19 Phishing Scams

Fraudsters are known to take advantage during periods of change and uncertainty. They may pretend to be legitimate merchants selling masks or other products to entice customers into clicking links to make payments and reveal their banking details such as One-Time-PIN (OTPs) on fake websites.

We must all be vigilant when it comes to suspicious activities and take the necessary precaution to safeguard ourself from phishing:

  • Do not allow yourself to be rushed and pressured into executing a banking related request.
  • Do not respond to unsolicited links or emails.
  • Do listen to your instincts. Be prepared to question anything that feels wrong and verify before making any transactions.
  • Do not ever share your OTP / account number /CVV/ expiry date with any caller.
  • Do not answer unknown callers .
  • Verify the legitimacy of any agency calling you by a quick online search

At Citi, we would never ask for your personal information or for you to provide banking details such as PINs or passwords via social media or email.

Always enter the Citibank website address www.citibank.com.my or "www.citigold.com.my" directly into your browser address bar before you log in to ensure that you are on the legitimate Citibank website. For more security tips, kindly refer to www.citibank.com.my/security

Should you receive messages from suspicious sources, please contact our Contact Centre immediately.

Bank Smart in the comfort of your home

Stay home and bank at your own convenience as all our services are available on Citi Mobile® App or Citibank Online.

• Register for Citibank Online

• Download the app here:

Learn more about Citi Mobile® App here.

Terms and Documents

Terms and Conditions of Expanded Targeted Repayment Assistance Program for Loan and Financing

Product Disclosure Sheet: Relief Conversion Plan

Terms and Conditions: Relief Conversion Plan

Terms and Conditions: Mortgage Loan/Financing and Overdraft Products

Terms and Conditions: Deferment Program for Unsecured Loans / Financing

Terms and Conditions Repayment Assistance Program