How Do I Get Started?

Here is a brief overview of the Citibank Online Account Registration process. If you have any questions, click here to read our FAQ.

Citibank Online Account Registration

To access your accounts online, first you have to register for your free Citibank Online account to get your personal Username and Password.
Begin by clicking on the 'First time user?'

The account registration consists of 4 simple steps and takes about 5 minutes to complete.

If you have a Citibank Current or Savings Account, please get ready the following:

  • ATM Card number (e.g. 4377980000060681)
  • ATM PIN
  • Your Checking or Savings account number (you can get your 10-digit account number from your monthly statement, click here for sample)

If you have a Citibank Credit Card only, please get ready the following:
  • Credit Card number (e.g. 4563771000044113)
  • Credit Card ATM PIN (Cash Advance PIN)

If you need help, please call our 24-hour CitiPhone banking:
603-2383 0000 (Kuala Lumpur),
604-296 0000 (Penang),
607-268 0000 (Johor Bahru),
1-800-82-1010 (Sabah & Sarawak)

Select your preferred language and dial '*3' once connected.

Important: If you have both a Citibank Current or Savings Account and a Citibank Credit Card, please use your ATM card.

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