Stay connected with SMS reloads.

Stay connected with SMS reloads.

Reload your mobile prepaid the convenient way and get rewarded!

Just reload your mobile prepaid via Citibank Online or SMS and we'll reward you with Citi Rewards points or cash rebates*!

  • Complimentary and convenient

    No more queues or vending machines. Get instant reload convenience anywhere via Citibank Online or via SMS.

  • Easy, fast and rewarding

    It only takes approximately 1 minute to enroll your prepaid number and 2 minutes to instruct an instant reload. Now it's even better when you can earn Citi Rewards Points or Cash Rebates*!

  • Safe and secure
    • Data transferred between Citibank and your computer or mobile device is encrypted using 1024-bit encryption.
    • Only customers using their Citibank Online username and password will be able to access their accounts.
    • The One-Time PIN (OTP) when used with your username and password, provides additional protection against unauthorised access of your online account information and from various forms of online fraud.
    • When there is no activity for a certain timeframe, Citibank will terminate the customer's secured Citibank Online session to help protect against unauthorized access.
  • Reload choices

    • Choose to reload any of the below amount from your favorite Telco:

      Maxis Hotlink RM30, RM60 or RM100
      DiGi or Celcom XPax RM30, RM50 or RM100
      Tune Prepaid RM30, RM50 and RM100
      Yes Prepaid RM30, RM50 and RM100
  • Mobile number portability (MNP)

    Citi Mobile Prepaid Reload is MNP friendly. If you have recently changed your prepaid Telco, you will be required to re-enroll your prepaid number and select your newly ported Telco. It's that simple!

  • A Citibank credit card.
  • Credit card information i.e. credit card number, credit limit, expiration date and CVV2 (the 3 digits to the right of the signature strip on your credit card)
  • If you need help, please call our 24-hour CitiPhone Banking.

    Kuala Lumpur 603-2383 0000 603-2383 0000
    Penang 604-296 0000 604-296 0000
    Johor Bahru 607-268 0000 607-268 0000
    Sabah & Sarawak 1-800-82-1010 1-800-82-1010
How To Reload


Enjoy instant, over-the-air reloads for your mobile phone

If you have a mobile prepaid account, you'll never be caught with dwindling credit again. To register for this service via Citibank Online:
  • Enrol up to 10 favourite numbers
  • Choose from RM30, RM50 and RM100 reload amounts
  • Eam 1 Citi Rewards point for every RM1 reloaded
  • Login to Citibank Online
  • Click on "Mobile Prepaid Reload" and register your mobile prepaid number(s)
  • You'll receive an Online Authorisation Code (OAC) via SMS
  • Activate your Mobile Prepaid Reload with the OAC
After registration, you're now ready to reload via SMS, Here's how:

Type RELOAD <prepaid number> <amount> and send to 36700

E.g. RELOAD 60121234567 100

*Citibank Rewards Platinum, Citi Prestige, Citibank Business Platinum, Citibank Platinum, Gold, Silver, Clear, Choice, AirAsia and CitiBusiness (personal underwriting) cardmembers earn Citi Rewards Points, while Cash Back, Giant and Shell cardmembers earn Cash Rebates.

Note: This service is open to Citibank credit cardmembers only.

Each SMS sent will be charged RM0.30.