What is Citi QR Login?
Citi QR Login is our latest login innovation, providing you with increased security to log in to Citibank Online. All you need to do, is scan the QR code generated on Citibank Online using your Citi Mobile® App. Subsequently, login via Face ID®, Touch ID, Android Fingerprint or Password on your Citi Mobile® App.
Do I need to enroll for Citi QR Login?
No enrollment is required. The QR code is automatically generated on your desktop when you are logging in to Citibank Online. The Citi QR Login scan function is also automatically enabled on your Citi Mobile® App, allowing you to scan the code conveniently.
Is the Citi QR Login available on all types of mobile devices?
Citi QR Login scan function is available on all iPhone from iOS 9 onwards along with all Android devices from Android 6 onwards..
My mobile device does not support Citi Mobile App/ incompatible to iOS 9/ incompatible to Android 6, what should I do?
You are encouraged to download Citi Mobile® App on a compatible device to access your banking account securely.
How do I login to Citibank Online using Citi QR Login?
You may follow the steps below if you have downloaded the Citi Mobile® App. Otherwise, search ‘Citibank MY’ from the App Store or Google Play and download the app accordingly.
a. Launch your Citi Mobile® App and tap on the Citi QR Login icon (on the bottom right portion of the app).
b. Scan the QR code generated on the left panel of Citibank Online sign-on page using your Citi Mobile® App.
c. Authenticate your Citibank Online login via Face ID®/ Touch ID /Android Fingerprint or enter Password on your Citi Mobile® App.
Once the validation is successful, you will be presented with a ‘Login Successful’ message on Citibank Online. For first time QR Login user, the App will prompt for Username and Password authentication. Subsequently, you may use biometric as authentication.
What are the benefits of using Citi QR Login?
Citi QR Login comes with higher security which requires authentication from your own device that is paired with your unique biometric identification. With additional layers of security, Citi QR Login provides an enhanced login security as compared to log in through the conventional Username and Password option.
How secure is Citi QR Login?
Citi QR Login enhanced security is developed through multiple levels of authentication.
Some of the security features that have been incorporated includes:
• QR Login is only enabled on a single trusted device registered through Citi Mobile® App.
• A unique QR Code is refreshed on Citibank Online screen each time you login. This means that there will be no instance where the QR code is reused as each generated code is different for each user.
• Biometric authentication on Citi Mobile® App helps to safeguard your account against unauthorized access.
However, we strongly recommend you to maintain the confidentially of your banking credentials in order to protect your account.
I have 2 mobile devices. Is Citi QR Login available on both devices?
No. You can only perform Citi QR Login on only one of your device registered with Citi. Safeguarding your banking account is our utmost priority.
Can I access Citibank Online without the use of Citi QR Login?
Yes. Please click on the ‘Click here to sign on with Username and Password’ on Citibank Online to login using your Username and Password. However, we strongly encourage you to use Citi QR Login for enhanced security.
We are in the midst of switching to Citi QR Login as our primary / default login method. Login in with your username and password will limit access into your banking account.
Upon the switched of Citi QR Login as primary login to Citibank Online, I will have limited access to my online banking account. How do I obtain full access to my account?
If you wish to regain full access to your account, kindly login to Citibank Online via Citi QR Login. Alternatively, you may access your accounts on-the-go through Citi Mobile® App.
I have tried scanning the QR code on Citibank Online but I am still unable to login. What should I do?
Check your phone iOS/ Android version. Citi QR Login scan function is supported on all iPhone from iOS 9 onwards along with all Android devices from Android 6 onwards. It is recommended that you have a compatible device for a secured banking experience.
As the Citi QR Login refreshes, please ensure that your mobile device is in close proximity in order to scan the QR Code, as the code is only valid for a short period of time and it will be refreshed for security reasons. If you are still unable to login after several attempts, please contact CitiPhone.
Can I disable Citi QR Login?
No. The function cannot be disabled as this is a default feature to login to Citibank Online in a more secured way.
There are retail shops that accept payments via QR code. Can I use the Citi QR Login scan function to make payments?
No. The Citi QR Login scan function is only allows you to login to Citibank Online.
If I visit Citibank Online using an iPad or a tablet, can I use Citi Mobile® App to scan the Citi QR code?
Yes. You may access to Citibank Online via browser and use your mobile device with downloaded Citi Mobile® App to scan the QR code to login to Citibank Online.
If my mobile phone is lost/ stolen, will my online banking account be accessed easily by fraudsters?
No. Additional layers of protection such as your Biometrics (Face ID®/ Touch ID®/Android Fingerprint) or Password authentication is required before successful login to your bank account. These measures are in place to safeguard you against fraudsters.
Why would accessing Citibank account using Citi QR Login through Citi Mobile® App is more secured in comparison to Username and Password?
Accessing your Citibank account via Citi QR Login is more secure as this method eliminates the need to key in Username and Password on browser. This safeguards you against fraud on non-genuine websites. To use Citi QR Login, it requires your trusted device registered with Citi Mobile® App that acts as an additional layer of authentication to access Citibank Online.