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Citi Mobile® App

The Citi Mobile® App

Designed for you to spend less time on it

Do more with just one app

A simpler, faster and safer way of banking is here. You’ll now have greater flexibility at your fingertips, with personalized views and new features, designed for you to spend less time on it.

Everything at a glance

Account swiper

Just swipe to review your account activity, faster

Never miss a statement

Get quick access to your card and banking New statements anywhere, anytime.

Real-time action

Quickly see the actions you need to take as soon as you login.

Fuss-free and simple

Fuss-free and simple

Personalized dashboard – Enjoy control of your card and banking matters in one view.

Financial freedom in a few taps

Financial freedom in a few taps

Pay later – Quickly view and convert your credit card purchases or statement balance into fixed monthly instalments with a few taps.

Other features for your banking needs

Citi Quick Cash

Get cash from your credit card whenever you need it

Pay bill via JomPay

Perform bill payment conveniently to all JomPay billers

Citi World Privileges

Get deals and discounts locally and in 95 other countries

Get More

Discover a curated selection of products and services relevant to your needs.

Citibank Online is now even more secure with Citi QR Login

Authenticate your sign-on to Citibank Online by scanning the QR code with the Citi Mobile® App. Simply look out for the QR code on the Citibank Online page and tap on the Citi QR Login icon on the Citi Mobile® App to scan the QR code.

Frequently Asked Questions

  • What is Citi Mobile® Token?

    Citi Mobile® Token is a feature within Citi Mobile® App that can generate a One-Time PIN (OTP) for your online banking transactions, as an alternative authentication method to OTP via SMS. Please note that the Citi Mobile® Token will need to be paired to a mobile device of your choice.

  • What are the benefits of Citi Mobile® Token?

    The benefits of Citi Mobile® Token include:


    1) Security - Online transactions are protected by a 6-digit Unlock Code chosen by you, and paired only to one mobile device of your choice.
    2) Instant - Enter your 6-digit Unlock Code to instantly authenticate all your online transactions. You no longer need to wait for your One-Time PIN (OTP) via SMS.
    3) Convenient - Authenticates all online transactions including payments and transfers, adding a new payee and updating contact details.

  • I lost my mobile device. How can I disable my Citi Mobile® Token?

    You may disable your Citi Mobile® Token through the following method:
    1) Login to Citibank Online and follow this path: Services > My Profile > Citi Mobile® Token Deactivation.
    2) Enable Citi Mobile® Token on another mobile device. This will automatically disable the Citi Mobile® Token tied to your lost mobile device.

  • I have a new mobile device. How can I enable Citi Mobile® Token?

    Enable Citi Mobile® Token on your new mobile device. This will automatically disable the Citi Mobile® Token tied to your previous mobile device.

  • I have entered my 6-digit Unlock Code incorrectly three times (or more), and I am unable to proceed now. What do I do?

    Please call CitiPhone at +603 2383 0000 for assistance.

  • Can I use Citi Mobile® Token on my old mobile device after enabling it on my new device?

    For security reasons, Citi Mobile® Token will be paired to one device only. If you have enabled Citi Mobile® Token on a new device, it will automatically be disabled on the previous device. Therefore, you will not be able to generate One-Time PIN (OTP) on the previous device.

  • How can I use Citi Mobile® Token?

    Citi Mobile® Token can be used to authenticate all transactions on Citi Mobile® instantly by entering your Unlock Code. You can also generate a One-Time PIN (OTP) with your Unlock Code to authenticate all transactions on Citibank Online.

  • How can I enable Citi Mobile® Token?

    You can enable Citi Mobile® Token by following the steps below.
    1) Login to Citi Mobile®.
    2) Tap on the "Profile" button located on the top left corner. Next, click on "Manage Citi Mobile® Token".
    3) Select "Unlock Code" and key in the One-Time PIN (OTP) sent to you via SMS.
    4) Create your 6-digit Unlock Code.

  • Why do I need to create a 6-digit Unlock Code in order to use Citi Mobile® Token?

    As the Unlock Code is created by you and known only to you, it will as such only allow you access to the Citi Mobile® Token on your mobile device. For security reasons, please remember your Unlock Code and do not share it with anyone else.

  • Can I still use One-Time PIN (OTP) via SMS after enabling Citi Mobile® Token?

    Yes, you may still use OTP via SMS as an alternative to Citi Mobile® Token. However, a Citi Mobile® Token via your unique Unlock Code will authenticate your transactions on Citi Mobile® instantly without the need to wait for an OTP via SMS.

  • I have enabled the Citi Mobile® Token on my mobile device. Am I able to use my Citi Mobile® Token to perform a transaction on another mobile device?

    Yes, you would be able to do so with the steps below.

    1) Launch the Citi Mobile® App on your other mobile device. A screen prompting you to enter your One-Time PIN (OTP) will be displayed when you are performing a transaction / activity that requires an OTP.
    2) On your Citi Mobile® Token enabled device, select "Citi Mobile ® Token" on the login screen.
    3) Enter your 6-digit Unlock Code.
    4) An OTP will be generated by your Citi Mobile® Token. Enter this OTP on the screen of your other mobile device where your transaction / activity is being performed.

    Your transaction / activity will be completed upon the successful authentication of the OTP.

  • How do I use the Citi Mobile® Token when performing transactions on my Citi Mobile® App?

    Simply enter your 6-digit Unlock Code when prompted. Once the authentication is successful, your transaction / activity will automatically be completed.

  • Can I use the Citi Mobile® Token without installing the Citi Mobile® App?

    No, you will not be able to use the Citi Mobile® Token without installing the Citi Mobile® App. Click here to download the Citi Mobile® App.

  • I forgot my 6-digit Unlock Code. What should I do?

    You can reset your Unlock Code by logging in to Citi Mobile® App and following the steps below.

    1) Tap on the "Profile" button located on the top left corner.
    2) Click on "Manage Citi Mobile® Token".
    3) Select "Reset Unlock Code".