Frequently Asked Questions
Over 600 items andvouchers for your onlineshopping pleasure.
Valid as of April 2014.
Instantly redeem yourpurchases with your Rewardspoints at over 800 merchants.
Don't miss out on thisgreat deal
Redeem your GovernmentService Tax charges withyour Rewards points.
Explore the furthest endsof the world with yourRewards points.
Realise your dreamgetaway with AirAsiae-vouchers today!
Above information is updated as of 30th June 2014. Citibank reserves the right to revise above information at any time without prior notice.
Combining of points is not allowed. Not to worry if you don't have enough points. The balance of your payment will be automatically charged to your Citibank credit card.
Sorry, those are not allowed.
Besides your credit cards monthly statement, you can also check points at selected participating merchant outlets.
Yes, you can, be it at the same merchant outlet or at other outlets.
The points deducted and new available points will be shown on the credit cards slip. Please check before signing.
Instant Rewards transaction is the same as credit card transaction. Should merchant agrees to take back the product, we will verify and return the points paid (as well as in Ringgit if it was a partial redemption) into your credit card account.
Upon verification with the merchant, your points and Ringgit will be credited back into your account within 5 working days.
No, redemption can only be made by the principal Cardholder of the card.
Online Code: 20142817
Citiphone Code: 20141817
Original points: 69,800pts
Online: 42,600pts or fast track: 10,000pts + RM131
For AirAsia-Citi card
Online: 55,400pts or fast track: 13,000pts + RM131
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Due to system issues, Fast Track redemption will be temporary unavailable from 20 March 2015 and Citi Rewards catalogue redemption via all channels (online, CitiPhone & IVR) will be temporary unavailable from 1 April 2015.
Redemption on all channels will be made available from 13 April 2015 onwards.
We apologize for any inconvenience caused.
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