Frequently Asked Questions
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Travel to the ends of the world using your Rewards Points.
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Above information is updated as of 1 December 2015. Citibank reserves the right to revise above information at any time without prior notice.
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A list of Air Miles and Hotels available for conversion.
Combining of points is not allowed. Not to worry if you don't have enough points. The balance of your payment will be automatically charged to your Citibank credit card.
Sorry, those are not allowed.
Besides your credit cards monthly statement, you can also check points at selected participating merchant outlets.
Yes, you can, be it at the same merchant outlet or at other outlets.
The points deducted and new available points will be shown on the credit cards slip. Please check before signing.
Instant Rewards transaction is the same as credit card transaction. Should merchant agrees to take back the product, we will verify and return the points paid (as well as in Ringgit if it was a partial redemption) into your credit card account.
Upon verification with the merchant, your points and Ringgit will be credited back into your account within 5 working days.
No, redemption can only be made by the principal Cardholder of the card.
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