For any payment of fees and charges, please issue a cheque payable to "Citibank Berhad - please state Purpose of Payment" e.g. Citibank Berhad - Processing Fee.
Kindly note that cash payments to Citibank personnel should only be made to branch tellers whom are authorized to handle such transactions. Any cash payments to anyone other than the branch tellers (e.g. sales staff) are strictly prohibited.
For your convenience, we have made available a variety of ways to facilitate repayments to your home loan account. We encourage you to utilise any of the methods listed below.
For any enquiries, you may reach us at 03-2383 000003-2383 0000.
Citibank Online Transfer
Transfer funds from your Citibank Savings or Checking accounts to make your payments.
Now you can pay your loans at over 5,000 MEPS ATMs!
Perform an Interbank GIRO fund transfer from any participating bank's branch or through online banking.
Standing Instruction Facility
Sign up at our branches to have your bank account automatically debited.
24-hour Citibank Banking Centre (ATM)
Simply transfer funds from your account. Available at all Citibank branches.
24-hour Express Payment Machine
Located at the branch lobby, it gives you simple step-by-step instruction for check or cash deposits. An acknowledgement slip will be issued after every transaction.
You can drop off your check at our branches:
- Jalan Ampang
- Damansara Perdana
- Johor Bahru
- Bukit Tengah
Payment by Mail
Simply enclose your check in the envelope with your statement and mail it to us. No commission is Charged for outstation checks.
24-hour CitiPhone Banking
With your T-PIN, you may issue instructions via telephone to debit your bank account in favor of your home loan account.