"BT" means the Balance Transfer Plan offered by Citibank, which allows a Cardholder of good credit standing to transfer the whole or part of the Cardholder’s Outstanding Balance (as defined below) to any Citibank Card Account held by the Cardholder such that Citibank may pay the whole or part of the Outstanding Balance on behalf of the Cardholder by debiting the Cardholder's Card Account.

"Outstanding Balance" means the outstanding balance (including fees, accrued interest, finance charges and other charges) as shown in the latest corresponding account statement(s) from any principal card account of any credit card held in the Cardholder’s name issued by Other Licensed Institution (defined below).

"Other Licensed Institution" means any other banks or banking and finance companies situated in Malaysia licensed under the Banking and Financial Institutions Act 1989 which issues credit cards apart from Citibank.

"Amount Transferred" means the whole or part of the Outstanding Balance that is actually transferred by Citibank to the Cardholder's Card Account by debiting the Cardholder's Card Account pursuant to the BT.

You agree to the following terms and conditions:

1. The BT is made available to the Cardholder subject to these Terms and Conditions. Citibank has the right to transfer the whole or part of the Outstanding Balance as applied by the Cardholder.
2. Only Cardholders who have complied with the Citibank Card Agreement and who are of good credit standing meaning to say that they have not defaulted in any payment on Payment Due Date, who have not exceeded their respective Card credit limits and/or who have not defaulted in any other facilities granted by Citibank are eligible for the BT.
3. Unless waived by Citibank, the Cardholder must submit the latest bank statements and other documents that may be required by Citibank to process the application for BT.
4. If approved by Citibank, the Outstanding Balance will be transferred within 14 days of Citibank's receipt of the relevant documents. However, Citibank may postpone or refuse the application for BT on grounds such as the following:
   1. If the Outstanding Balance to be transferred exceeds the Cardholder's available credit limit under the Cardholder’s Card Account,
   2. If the Outstanding Balance does not meet the minimum prescribed BT amount (currently at RM1,000, unless determined otherwise by Citibank),
   3. If the Cardholder has committed or is suspected of committing any fraudulent or wrongful acts in relation to the use of his/her Card; or
   4. Any circumstances beyond Citibank's control.
5. Citibank will notify the Cardholder within 14 days of receipt of the application if the application is successful. If the Cardholder does not receive such notification, it will be considered that the application has not been approved. In carrying out the BT, Citibank will not be responsible to the Cardholder for any penalty, fees, interest or any other charges incurred by the Cardholder to the Other Licensed institution caused by a delay or failure of Citibank in paying the Outstanding Balance. Citibank will not be responsible for releasing the Cardholder from his/her responsibilities towards the Other Licensed Institution (if any).
6. A debiting of the Cardholder's Card Account with the Amount Transferred will be considered to be a utilization of his/her existing available credit limit. This credit limit will be made available to the Cardholder again upon a repayment of the amount.
7. The Amount Transferred will be subject to the Special Interest Rate (as defined in Clause 8 below) from the date of posting of the Amount Transferred in Citibank's records for the whole of the said Special Interest Rate Term and after that, if full settlement has not been made, Citibank will impose finance charges on you at the rate of 18% per annum.
8. "Special Interest Rate" means the effective interest rate that Citibank may specify and publish and is applicable to the Amount Transferred at the time the BT is applied for. The "Special Interest Rate Term" means the period of time during which the Special Interest Rate is applicable to the Amount Transferred, as specified and published by Citibank.
9. Notwithstanding the applicability of the Special Interest Rate and Special Interest Rate Term, the Cardholder will still be responsible to pay the Specified Minimum Payment of 5% of the outstanding balance of the Amount Transferred in accordance to the Citibank Card Agreement. Once BT is successfully approved, any other card transactions (excluding cash advance) you make within the same month of BT approval will not incur finance charges if you had on previous months made full payments on payment due date for all transactions.

   Once the Amount Transferred is reflected on your statement, finance charges will be imposed on your other card transactions from their respective posting date(s) (or on transaction date for cash advance) until date of full payment of all transactions including the Amount Transferred (together with interest at the Special Interest Rate).

10. The Amount Transferred is treated as a cash advance as referred to in the Citibank Card Agreement. If the Cardholder fails to pay the Specified Minimum Payment of 5% of the outstanding balance of the Amount Transferred, Citibank is entitled to charge daily interest at the rate of 1.5% per month (18% per annum) on the interest due on the Amount Transferred from the date of approval of the BT.
11. The Cardholder is at liberty to make repayments on a flexible basis, however if the Cardholder fails to pay the Specified Minimum Payment under the Citibank Card Agreement for 3 or more consecutive months or if the Cardholder cancels his Card, Citibank is entitled to charge daily interest at the rate of 18% per annum (or 1.5% per month) on the whole or part of the Amount Transferred which is overdue even though during the Special Interest Rate Term. However, without prejudice to Citibank's rights under the Citibank Card Agreement, Citibank can still exercise its rights under the Citibank Card Agreement on the whole or part of the outstanding balance.
12. The Amount Transferred in accordance with the BT will not earn Rewards Points and/or cash rebates even though the Card held by the Cardholder may normally earn Rewards Points or the Card is a cash-back credit card.
13. All matters of disputes are subject to the final decision of Citibank.
14. These Terms and Conditions will prevail over anything contained in any other promotional materials advertising the BT.
15. Citibank reserves the right to describe any of the expressions stated here in a different manner in the Statement of Account but such descriptions in the Statement of Account will not be construed against Citibank as having a different meaning stated here.
16. Citibank reserves the right to change these terms and conditions from time to time with prior notice. These Terms and Conditions may be changed by posting on its www.citibank.com.my website (“Website”) or in any other manner which Citibank decides is suitable. The Cardholders agree to access the Website regularly to view these Terms and Conditions and to ensure that they are kept-up to-date with any changes to these terms and conditions. The Cardholders agree that their participation in the BT will be considered to be their acceptance of these terms and conditions (which may be changed).
17. These terms and conditions will be governed by and interpreted in accordance with the laws of Malaysia.