Experience convenience wherever you are with easy access to our banking, investment and card services 24 hours a day.

Introduction to AVR Preview our AVR introductory video right here.   Click here to view a quick introduction.   A Telephone Pin for Greater Accessibility Contact our CitiPhone Officer to create your Telephone Pin for faster access to your accounts via our AVR.   CitiPhone Officer near you: Kuala Lumpur: 03 - 2383 0000 Penang: 04 - 296 0000 Johor Bahru: 07 - 268 0000 Melaka: 06 - 852 0000 Kuantan: 09 - 509 0000

Express Automated Voice Response (AVR) Method

At Citibank, we believe in hassle-free banking. You can check your credit card balances, redeem your reward points and enroll for e-statements using our Express AVR. View our step-by-step guide flow below.

Credit card Balance & Account activities

Rewards Redemption Inquiries & E-statement enrollment

Automated Voice Response (AVR) Overview

Our Automated Voice Response lets you do your banking in the comfort of your home or office 24 hours a day. All you need is a Telephone Pin to gain access to a wealth of banking functions including checking of balances, transferring of funds and even getting an increase in your credit limit. You can explore the services available using the comprehensive guide below. You may also download the Portable Document Format (PDF) of the AVR overview for your convenience.

Download PDF file here

Please click the preferred tab for complete list of services available.