Online Credit Card Services

Frequently Asked Questions : How To Redeem

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Q1. What is Online Rewards Redemption (ORR)?
Q2. How do I go about redeeming online?
Q3. Who can use this service?
Q4. Where can I view the list of gifts I can redeem?
Q5. Can I combine my cards to redeem  a gift?
Q6. Can my supplementary card holder  redeem online?
Q7. Are there any fees for using Online Rewards Redemption?
Q8. What is the turnaround time to receive a gift?
Q9. Can I send the gift to another address besides my mailing address?
Q10. Can I redirect my gift to another address after redeeming via Online Rewards Redemption?
Q11. Is there any reference number or record to show I have redeemed via ORR?
Q12 Can I hand collect the gift at your bank after I redeem via Online Rewards Redemption?
Q13. How do I check or reconfirm my redemption via Online Rewards Redemption?
   
Q1. What is online rewards redemption (ORR)?
A. A service provided by Citibank to allow Citibank credit card members to redeem rewards item(s) online with a click of the mouse!
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Q2. How do I go about redeeming online?
A.
  1. Login to Citibank Online with your Debit Card or Credit Card number and key in your 6-digit PIN. If you do not have your PIN please call our 24-hour CitiPhone Banking:

    603-23830000 (KUALA LUMPUR),
    604-2960000 (PENANG),
    607-2680000 (JOHOR BAHRU),
    1-800-82-1010 (SABAH & SARAWAK)

  2. Once you are logged in, click on 'Rewards Inquiry and Redemption' under 'Customer Services'. Select a Card Type and click on 'Make a Redemption'.
  3. Please fill in your selected Rewards Code and quantity required.
  4. To view the Rewards selection, please click on 'Rewards Catalog'.
  5. To redeem your rewards via 'Fast Track' please select the 'Fast Track' option (only applicable to items with Fast Track option).
  6. If you wish to redeem your Rewards points for the waiver of your Annual Membership Fees, Frequent Flyer Programs or charity please call our 24 Hour CitiPhone Banking.
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Q3. Who can use this service?
A. All Citibank card members, which include:
  • Citibank Silver credit card
  • Citibank Gold credit card
  • Citibank Platinum credit card
  • Citibank Clear credit card
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Q4. Where can I view the list of gifts I can redeem?
A. Go to Rewards Catalog.
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Q5. Can I combine my cards to redeem  a gift?
A. Yes, you may combine your cards to redeem a gift by calling our 24 hour CitiPhone banking. Our CitiPhone officer will be able to help you with redemption using multiple cards.
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Q6. Can my supplementary card member redeem online?
A. Only principal Citibank credit card members can redeem online.
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Q7. Are there any fees for using Online Rewards Redemption?
A. Redeeming online is absolutely free of charge.

However, cardmembers will have to pay for delivery charges to East Malaysia, just as you do when you redeem your gifts via CitiPhone or Citibank Fax Banking

Delivery of gifts to West Malaysia is free.

NOTE: Delivery of gifts is strictly within Malaysia only.
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Q8. What is the turnaround time  to receive a gift?
A. Please allow 21 working days.
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Q9. Can I send the gift to another address besides my mailing address?
A. Yes, just type in the address accordingly when you are filling in the Online Reward Redemption form.
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Q10. Can I redirect my gift to another address after redeeming via Online Rewards Redemption?
A. Yes, but a fee of RM10 will be billed to your Citibank credit card.
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Q11. Is there any reference number or record to show I have redeemed via ORR?
A. Yes, there will be a 14-digit reference number for every successful redemption via Online Rewards Redemption. You may choose the option to print it out as a record.
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Q12. Can I hand collect the gift at your bank after I redeem via Online Rewards Redemption?
A. No
 
   
Q13. How do I check or reconfirm my redemption via Online Rewards Redemption?
A. Please call
(603) 2383 0000 (Kuala Lumpur) or
(604) 296 0000 (Penang) or
(607) 268 0000 (Johor Bahru) or
1-800-82-1010 (Sabah & Sarawak)
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