You may also send us your feedback via our online form
Or
You may write to us and simply fax it to 03-2383 6666 or mail to the following address:
Citibank Berhad, Customer Service Center,
No 165 Jalan Ampang,
PO Box 11725, Kuala Lumpur.
However, if your enquiries/complaints are not completely resolved, you may ask to have the matter reviewed by:
Client Care Unit
Contact Person : Hazlinda Hashim/ Lin Safira Samah
Address : Level 18, Menara Citibank
165, Jalan Ampang, 50450 Kuala Lumpur
Tel : 03-23830000
Fax : 03-23836666
Our Client Care Team will endeavour to resolve your complaints within a week. Should we require more information or submission of documents to facilitate the investigation, one of our Client Care officers will be in touch with you from time to time to facilitate this process to completion.
Financial Mediation Bureau (FMB)
Address : The Financial Mediation Bureau
Level 25, Dataran Kewangan Takaful
4, Jalan Sultan Sulaiman
50000 Kuala Lumpur
Tel : 03-22722811
Fax : 03-22745752
Bank Negara Malaysia (BNM)
Address : BNMLink Customer Service Center
Ground Floor, D Block
Jalan Dato' Onn
50480 Kuala Lumpur
(Operation hours : 9.00 am to 5.00 pm)
Tel : BNM Telelink at 1300-88-5465
